CUSTOMER SUCCESS

EHR Support services and training: we’re always there for you

Once you are up and running, our Customer Success team is passionate about making sure you continue to get the most out of our system. Call on us anytime.

Our customer success team is your ongoing partner

When you have staff turnover, we help with training. When you have questions, we’re here to answer them; there’s no limit! Once you’re up to speed, we give you ongoing tips and tricks to run your solution more effectively.

If something should go wrong, as sometimes happens with any technology, we’ll respond fast to fix it. We don’t want you to have a workflow bottleneck or a delay in claims submission. Our goal is to be your technology partner, so you can focus on caring for your clients, without any obstacles in the way.

Solutions We Provide

Training
Staff turnover
Staff refreshers
Ongoing product education

Services We Provide

Requests for Information
Answers to general inquiries and how-to type questions that have you stumped

Bugs or system issues
A liaison between development and your organization – we know you have other things to worry about – let us do the work for you

Case management 
A dedicated team ready to assist and ensure you can focus on what matters most

Customer quote

“Service has been fantastic through the years, simply because the people listen to what we are talking about and Remarkable Health can relate to what we are using the product for.”
David Simmons, CFO, Wayside Youth and Family Support Network – MA