Monthly Archives

April 2017

Apr 26
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EHR Billing and Revenue Management Best Practices

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Behavioral health billing and revenue cycle management are complex because the client care process is markedly different from a medical provider. This results in behavioral health agencies trying to find a balance between adequate client treatment plans and a billing plan that’s in line with insurance companies’ policies and procedures.

The following best practices can help you streamline your billing process and optimize your revenue cycle, resulting in significantly improved billing metrics.

  • Start the billing process at intake by capturing every client’s insurance information before their appointment. Make sure you know the insurance carrier’s policies and procedures for submitting claims and getting paid.
  • Have timelines in place to streamline the billing process. For example, designate when staff should write client care notes, when to check for appropriate signatures, and when to perform the claims review process.
  • Prevent and manage your claim denials. Check daily for errors in claims before they’re submitted and fix and resubmit denied claims immediately. An EHR platform with a revenue cycle management solution can help automate this process for you.
  • Make sure everyone knows their role in the billing process. Scheduling staff need to confirm insurance eligibility and collect co-payments, clinicians need to document accurately so the system can pull the right code, and management needs to track key performance indictors to ensure your agency is on track.
  • Track and measure everything. Focus on days in receivables, percentage of receivables over 120 days, and managing spikes in cash flow. A fully automated EHR system offers all of these key metric reports and more.

Implementing these EHR billing and revenue management best practices helps you not only scrutinize your entire billing process and improve it, but also leads to a more consistent cash flow and increased revenue. Finally, a fully integrated behavioral health EHR platform incorporates these best practices and helps you automate your workflows for improved operations and efficiencies.

When you optimize every part of your billing and revenue management processes, your agency will become more profitable.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to create efficiencies and improve workflows that result in increased cashflow and improved revenue cycle management. CT|One automates functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

Apr 20
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Adopting a Behavioral Health EHR System

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Adopting a behavioral health EHR system is becoming more of a “when” than an “if” question. Behavioral health agencies are finding that viewing the adoption of a fully integrated EHR system that combines management, billing, clinician documentation, and reporting as an investment rather than an expense helps them see the value easier. In fact, in a survey of Behavioral Healthcare readers, most respondents are satisfied with their EHR systems and the improvements they’ve realized in cash flow and workflow efficiencies.

Improved client care

The key advantage of behavioral health EHR adoption is streamlined workflow efficiencies across the entire organization. Behavioral health agencies find the elimination of paper charts and records boosts staff and clinicians’ efficiency, leaving more time for client care and less time spent on administrative tasks. Another top advantage is the reduction in claim denials, helping behavioral health agencies achieve high reimbursements rates and improve their cash flow.

Specifically designed for behavioral health

Behavioral health EHR systems are developed specifically with a multi-disciplinary approach in mind. Clinicians and social workers have easy and instant access to client past treatment plans, possible drug interactions, and a host of other data that used to exist in silos. This comprehensive, on-demand access streamlines workflows, making it easier for clinicians to care for clients, billing clerks to manage the revenue cycle, and executives to use aggregated data to identify key business outcomes.

Most users prefer a hosted platform

Interestingly enough, in the same Behavioral Healthcare survey, 34% use a hosted software-as-a-service EHR platform. This platform allows clinicians to access their EHR system from the virtually, without having to purchase hardware to host the application on-site. And it provides a comprehensive, real-time record of treatment and care that’s readily accessible to all authorized users.

Final thoughts

Finally, adopting a fully integrated behavioral health EHR system allows clinicians, staff, and management to create new workflows to gather client data and analyze it to help improve treatment options and care plans—all information is shared easily with all who need it.

In today’s ever-changing healthcare sector, behavioral health EHR system integration is quickly becoming a requirement rather than an option.

Schedule a demo

Contact Remarkable Health today to schedule a demonstration of our powerful CT|One, a fully integrated behavioral health EHR platform built specifically for behavioral health agencies like yours. If you’re still using paper and spreadsheets, CT|One can take your business from chaotic to streamlined, letting you focus on client outcomes and helping more clients than before.

Apr 13
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Advantages of Electronic Health Records for Behavioral Health Agencies

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Behavioral health is a multidisciplinary field of clinicians, counselors, social workers, billers, and executives who all collaborate and focus on delivering comprehensive, client-centered care for each client they service. Aligning these functions within your organization is where the value of electronic health records (EHR) comes into play. Whether you’re still using paper charts and records, or you have an existing EHR system that’s outdated or light on functionality, here are a few benefits of a full EHR system integration:

  1. Reduce your lengthy client intake process. If your current intake process takes too much time, using electronic health records will help automate and streamline the process. This streamlined process reduces the manual efforts to keep clients from waiting by processing them quickly and efficiently.
  2. Keep track of client eligibility. Insurance can come with restrictions on the type of care and number of visits. An EHR system helps to automate and track client eligibility daily, so that you provide proper treatment and get reimbursed for authorized care.
  3. Reduce or eliminate problems with no-shows. EHR solutions automate client reminders about appointments by sending text messages, phone calls, or emails that significantly reduce no-shows and reduce the time spent manually calling or emailing clients.
  4. Easily generate reports. Need to gather data for a program funding report? It’s easy with an EHR solution that has a set of readily available report templates. Or customize a report to collect the parameters you need to analyze with data that has already been captured within the system.
  5. Reduce effort and time spent preparing for an audit. Thanks to automated data aggregation and electronic health records, you can quickly and easily prepare for an audit—almost at the click of a button.
  6. Streamline administrative tasks. Automate routine and tedious administrative billing tasks with an EHR system. For example, you can automate your billing to run at your leisure that includes scrubbed claims reducing your denial rates and increases reimbursements.
  7. Gather business intelligence. Paper records don’t lend themselves easily to aggregating data to make outcomes more visible. An EHR solution makes it easy to determine what’s driving your results.
  8. Spend more time with clients. Most importantly, a fully integrated EHR platform allows clinicians to spend more time with clients and less time on cumbersome administration, record keeping, and other busywork.

The Remarkable Health Advantage

At Remarkable Health, we are invested in the behavioral health field. And we understand your struggle. That’s why we created CT|One, a powerful, fully integrated behavioral health EHR system that takes the burden of reporting requirements, continuous regulatory changes, and daunting manual efforts across your organization from your shoulders.

Contact Remarkable Health today to schedule a demo to see how CT|One helps relieve you of the struggles so you can concentrate on achieving remarkable outcomes for clients.

Apr 06
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Using EHR for Behavioral Health

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An electronic health record (EHR) offers a new, more efficient method of client care for behavioral health agencies. In the past, an EHR system primarily centered around the needs of primary care physicians, medical clinics and hospitals. Today, a new breed of EHR is helping behavioral health providers diagnose, treat and affect positive outcomes for their clients. Using an EHR for behavioral health is replacing the traditional paper charts and other records that made sharing information for client care, billing and management reporting a tedious and time-consuming task.

A fully integrated behavioral health EHR solution combines all facets of an agency’s client care in one comprehensive system. Gone are the silos of information that meant awkward hand-offs between clinicians and billing clerks, which sometimes resulted in lost or missing information. Today’s behavioral health EHRs are client-centered digital records that are created, updated, and processed in real time, with easy availability to authorized clinicians, staff and management. They take into consideration the vast difference between medical intake of a patient and intake of a behavioral health client.

Improving Quality of Care

Using EHR for behavioral health clients allows easy access for clinicians, staff, and even clientele without the drawbacks of paper files. Clients can access a portal to check their records, schedule appointments, or request a medication refill. Clinicians have access to a broad range of information including a client’s medical history, diagnoses, treatment plan, medications, lab results, and other notes. When clients see several clinicians and social workers in an agency, a comprehensive, continuous record is immediately available to coordinate treatment and prevent errors like conflicting medications.

Access to Information

Paper charts, records and notes aren’t readily accessible and are prone to billing code errors that result in denial of claims. Using an EHR for behavioral health makes coding more accurate, resulting in fewer claim denials and quicker payment. Billing can auto-generate after progress notes are updated and electronic signatures captured, eliminating the paper hand-off between clinician and billing staff or administration.

Easy, instant access to client records is available to everyone in the agency who needs it: clinicians, front desk clerks who schedule appointments, billing clerks and administrators for revenue cycle management and executives for reporting and data analysis purposes. A behavioral health EHR is designed to share information with the entire staff in the course of client care and management.

The Remarkable Health Difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cash flow and improve revenue cycle management and automate functions, so your clinicians spend more time on client care and less time on the computer.

Contact us today to request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.