Golden Gate Bridge Survivor Kevin Hines: “Suicide the Ripple Effect”

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Remarkable Health recently partnered with Kevin Hines to help produce “Suicide the Ripple Effect”, a feature length documentary film, currently in production. The film focuses on the devastating effects of suicide and the tremendous positive ripple effects of advocacy, inspiration and action that are helping millions of people find the hope needed to stay alive.

The film takes you on a journey with Kevin, who at age 19, attempted to take his life by jumping from the Golden Gate Bridge. Kevin is now one of the Golden Gate Bridge survivors. Today, Kevin still battles many extreme symptoms of bipolar disorder, but that hasn’t stopped him from becoming a world-renowned mental health advocate, motivational speaker and author who has helped thousands of people choose life. We are excited to help Kevin spread a message of hope, recovery, and wellness as he visits some of the people who have been impacted by his suicide attempt.

Please join us in this mission to help insure this film and its inspirational message of hope reaches its full potential and is seen around the globe by those who need hope the most. You can help by sharing this post with your social networks.

Check out the trailer here

ehr and practice management software

What to Look for in EHR and Practice Management Software

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Purchasing behavioral health practice management software is the first step toward tying together various pieces of your practice or agency and connecting the data. The key to finding the right software solution for your organization is to look for a fully integrated platform that ties together practice management and EHR functionality. You want one centralized location to use all the data at your fingertips to make sound business decisions.

Look specifically for an EHR and practice management platform that includes scheduling, clinical, medication management, billing, revenue cycle management, and reporting. Here’s how an integrated behavioral health EHR and practice management software platform ties everything together.

Client engagement

An integrated EHR and practice management platform should make it easy to engage with your clients. From intake of new clients to sending automatic appointment reminders to current clients, client engagement is a key element.

You should also be able to offer clients access to their records with total confidentiality.

Use your practice management software to check and monitor appointment history. Your new practice management software allows you to check on your authorizations available to make sure you do not book another appointment if the payer does not allow it.

Clinical

A fully integrated EHR and practice management software solution makes it easy to record, track, and manage client progress from a centralized dashboard.

Recording client notes should be easy with access to templates and recording features that automate the routine progress note tasks.

Look for a complete platform that seamlessly integrates your clinical functions with intake, scheduling appointments, and other practice management tasks.

Practice

Behavioral health practice management software helps you streamline how your agency operates. For example, look for a system that covers such areas as authorization management, calendar and scheduling, medication accountability, bed management, and document tracking.

Your new practice management software should let you check appointment history and run reports like the number of no-shows to help you manage your practice.

Revenue cycle management

Revenue cycle management and billing functionality is sometimes a separate system. When you integrate all your disparate systems into one provider success platform, you achieve efficiencies that can pay for themselves over time.

For example, you can automate billing functions so your staff spends less time on the billing aspect of your business. Look for an integrated system that lets you bill daily on completion of progress notes, automatically posts claims, and tracks claim status.

Also look for revenue cycle management functionality that cuts errors and increases claim accuracy to help you reduce days in accounts receivable.

Data analytics

The key to managing your behavioral health agency more efficiently is leveraging the data you have at your fingertips.

A fully integrated EHR and practice management software solution should let you:

  • Accurately measure client and practices outcomes.
  • Identify what’s working and understand the financial impact of each program.
  • Instantly create reports for audits and regulatory requirements.
  • Generate revenue cycle management reports to help you track accounts receivable, payments, missing signatures, and more.

Interoperability

An EHR and practice management software that’s fully integrated into one provider success platform that accommodates third party connections such as HIE’s, clearing houses, and other local entities.

Interoperability grants you visibility into clients’ care and treatment outcomes. You can also reduce the time it takes your administrative staff to verify insurance eligibility by automating that function.

Finally, you’ll save on scanning documentation or calling for lab results when you’re able to connect to outside systems.

Conclusion

One of the strengths of an integrated EHR and practice management software system is how it streamlines your client and company data. When you use an integrated system, you link information that is typically housed in separate places. This helps you eliminate the extra workload it takes to bridge the gap between systems.

Think of your fully integrated behavioral health EHR and practice management software solution as a provider success platform. You’ll run operations more efficiently and be more successful, to the benefit of your business and, most importantly, your clients.

The Remarkable Health difference

Remarkable Health (formerly known as ClaimTrak) is the leading Provider Success Software Company focused on the behavioral health and human services industries. For more than 25 years we have passionately focused on providing behavioral health, substance abuse and human service organizations the tools they need to provide remarkable client experiences. We offer a purpose-built, integrated platform consisting of Electronic Health Record (EHR)—Clinical, Billing, Scheduling, Reporting, and Medication Management —for inpatient, outpatient, and residential facilities.

EHR implementation

Steps to a Successful EHR Implementation

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Whether you are replacing paper records or replacing an existing EHR system, the process of transitioning to a behavioral health EHR platform requires significant preparation.

The following steps will help you plan your specific goals and understand the overall impact, easing the transition process and increasing your chance of success.

  1. What are your goals?

Establishing key goals for EHR implementation should be one of the first things you should document. Goals should be measurable, realistic, and include timelines for completion.

Example goals to include:

  • Identify inefficiencies in your current workflow processes
  • Improving revenue cycle, clinical and productivity metrics
  • Providing better access to data across providers and programs.

Key goals should be dynamic. Be prepared to modify your goals as you learn more about your workflows in the next step and how an EHR solution will mesh with or change them.

  1. Is your agency ready for a transition?

The first step is to document your administrative, clinical, and financial workflows. You need to understand how you currently do things to determine where there are areas for improvement and how they may change after EHR implementation.

Are there any technical literacy gaps that require training outside of using the EHR system?

Finally, consider additional financial costs like staffing changes, updates needed to hardware, and a loss of productivity while employees become proficient with the new EHR solution.

  1. Who will be part of your core implementation team?

Designated leadership can make or break your EHR implementation process. Your team should include clinicians, staff, and management of all levels and from all roles.

Your implementation team must have the authority to make decisions concerning the transition process. Also, assign a champion to lead the team. You want someone who can engage others and create excitement around your new EHR solution.

Finally, appoint someone willing to be the point person during and after implementation to answer questions and help others through the transition.

Your EHR provider should also provide a key contact to help you undertake the transition.

  1. Who will be your EHR vendor?

Now you need to search for prospective EHR providers. Your planning in the above steps provides guidance on what to look for in preferred vendors.

A behavioral health EHR vendor supplies a configured platform designed to take your agency’s workflows and optimize them in a way that functions within the EHR system. Part of selecting an EHR vendor is determining whether they will provide the security necessary for your protected health information, so it’s important to look for a certified vendor.

Finally, it’s important to find a vendor that values relationships. You want a vendor that will guide you through implementation and support you like a business partner after go-live. Without this type of business partnership, it’s likely you will have a failed implementation.

Conclusion

While these four steps summarize a successful EHR implementation, planning the details before selecting an EHR vendor puts you on the path to success. Agencies are more likely to experience a smoother implementation and better outcomes when they take the time to plan accordingly.

Where to find more information

Remarkable Health’s comprehensive best practice guide, Behavioral Health EHR Implementation Roadmap, shows you how to create a roadmap for a successful implementation. Download your free copy of the guide today.

The Remarkable Health difference

Remarkable Health offers an implementation methodology that puts your agency first. Our goal is to ensure you have remarkable experiences throughout each stage of your relationship with us.

When you engage with our implementation team expect formal project plans for each program we set up and establish. Once your organization is ready, our extensive training process helps your staff and clinicians become efficient users of CT|One from well before your go-live date.

And once you go live with the system, we are here to provide assistance through any hiccups or roadblocks encountered with the process, serving as a trusted advisor for your organization.

Request a demo of CT|One today to experience the difference a powerful fully integrated behavioral health EHR platform can make in your client care and agency goals.

Remarkable Health Recognized as “The Best of Future: Companies To Watch In The Years Ahead”

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Remarkable Health is proud to be recognized as one of “The Best of Future: Companies To Watch In The Years Ahead” by BestCompaniesAZ as part of their 15th anniversary serving Arizona’s business community. This category of “Best of Future” honors companies that demonstrate great potential for growth and representing a new era of businesses in Arizona.

“Great companies are the product of amazing people,” said Peter Flick, CEO of Remarkable Health. “We have created a culture that celebrates having fun while achieving operational excellence, which has brought and continues to draw in great talent. Being listed as one of the 100 Best companies in Arizona is a huge honor and proves that what we are doing works. We are building something special in Phoenix.”

Remarkable Health’s core values are centered on people and culture. We understand that our associates make this company Remarkable and we continue to invest in them to build a best-in-class organization. We’re excited about the team we’re building, the future of our company, and how we can serve the behavioral health industry.

Check out Remarkable Health in the latest article by BestCompaniesAZ: https://bestcompaniesaz.com/introducing-the-best-of-future-companies-to-watch-in-the-years-ahead/

About Remarkable Health:

Remarkable Health (formerly ClaimTrak) is a leading Provider Success Software company focused on the Behavioral Health and Human Services community. For the last 25 years, our software has enabled hundreds of health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One, is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

About BestCompaniesAZ:

BestCompaniesAZ is a consulting firm dedicated to identifying, developing and promoting great workplaces.  BestCompaniesAZ has been at the forefront of building sought-after employer brands and prestigious workplace awards programs since 2002, including the “2003 Best Companies to Work for in the Valley” program (published by the Phoenix Business Journal), Arizona Most Admired Companies (published by AZ Business Magazine and BestCompaniesAZ), and Top Companies to Work for in Arizona (published by azcentral and Republic Media).  BestCompaniesAZ provides consulting services for organizations committed to workplace excellence, including employee surveys, best practices, national and local public relations, employer branding, culture development and promotional services. For more information, visit http://www.bestcompaniesaz.com or phone 480-545-5151.

behavioral health billing solutions

What to Look for in a Behavioral Health Billing Solution

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If you have a billing system that doesn’t integrate with your practice management system or an EHR system that’s not robust enough, you probably don’t have the full functionality you need for revenue cycle management. It may be time to consider a solution that follows the behavioral health client lifecycle from end to end.

Look for the following key behavioral health billing solutions to ensure you maximize cash flow and improve your revenue cycle management.

  • Billing analytics. A fully integrated EHR billing solution will have a variety of standard reports that cover the billing analytics you need to track and measure your key performance indicators. It should also have a customizable option to run ad hoc reports to monitor additional metrics.
  • Automated claims posting. A complete billing solution automates some of the time-consuming billing and revenue cycle management tasks like claims posting. Spend less time on administrative issues and more time on client-focused tasks.
  • Automated claims submission. When you select a fully integrated behavioral health EHR solution, you get automated claims submission that eliminates the back and forth between clinicians and billing clerks. And when you submit claims faster, you get paid faster.
  • Claims status. You should be able to track the status of your claims instantly. It’s vitally important for your agency to know accepted claims and rejected ones on a daily basis to help you manage your cash flow.
  • Error reporting. Look for a billing solution that provides error reporting so you can find claims issues before submission. Finding these claims will drastically reduce your denial rate of claims.
  • Electronic payments. Your EHR system should include a comprehensive revenue cycle management solution that lets you import, process, and reconcile payments from a single system.

A fully integrated behavioral health EHR solution offers the above behavioral health billing features and more to improve your cash flow and optimize your revenue cycle management process. When you can measure and monitor your billing process on a daily basis, you can make the changes necessary to keep your agency operating.

The Remarkable Health difference

Remarkable Health offers a fully integrated behavioral health EHR platform designed to create efficiencies that increase cashflow and improve revenue cycle management and automate functions so your clinicians spend more time on client care and everyone spends less time on the computer.

Call to schedule a demo of CT|One today to discover the power of an EHR solution designed specifically for behavioral health providers.

RH-RevenueCycleOptimization-1

EHR Billing and Revenue Management Best Practices

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Behavioral health billing and revenue cycle management are complex because the client care process is markedly different from a medical provider. This results in behavioral health agencies trying to find a balance between adequate client treatment plans and a billing plan that’s in line with insurance companies’ policies and procedures.

The following best practices can help you streamline your billing process and optimize your revenue cycle, resulting in significantly improved billing metrics.

  • Start the billing process at intake by capturing every client’s insurance information before their appointment. Make sure you know the insurance carrier’s policies and procedures for submitting claims and getting paid.
  • Have timelines in place to streamline the billing process. For example, designate when staff should write client care notes, when to check for appropriate signatures, and when to perform the claims review process.
  • Prevent and manage your claim denials. Check daily for errors in claims before they’re submitted and fix and resubmit denied claims immediately. An EHR platform with a revenue cycle management solution can help automate this process for you.
  • Make sure everyone knows their role in the billing process. Scheduling staff need to confirm insurance eligibility and collect co-payments, clinicians need to document accurately so the system can pull the right code, and management needs to track key performance indictors to ensure your agency is on track.
  • Track and measure everything. Focus on days in receivables, percentage of receivables over 120 days, and managing spikes in cash flow. A fully automated EHR system offers all of these key metric reports and more.

Implementing these EHR billing and revenue management best practices helps you not only scrutinize your entire billing process and improve it, but also leads to a more consistent cash flow and increased revenue. Finally, a fully integrated behavioral health EHR platform incorporates these best practices and helps you automate your workflows for improved operations and efficiencies.

When you optimize every part of your billing and revenue management processes, your agency will become more profitable.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to create efficiencies and improve workflows that result in increased cashflow and improved revenue cycle management. CT|One automates functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

complete ehr system

Surprising Infographic: What to Expect When You Invest in a Complete EHR System

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If you’ve ever wondered what you might expect to see in ROI after implementing a fully integrated EHR solution, Remarkable Health’s new infographic digs deep into the statistics. Presenting the numbers in an interesting and easy-to-read graphic, Remarkable Health uses information from a wide variety of reputable sources like the Health Information and Management System Society and the EHR Institute.

The infographic entitled What to Expect When You Invest in a Complete EHR System brings out some surprising stats on EHR ROI, beyond the simple reduction of paper and soft returns like increased staff morale.

Why You Should Consider More Than Just a Billing System

Imagine the valuable time and effort from clinicians to staff to executives that can be saved when you automate routine business and client care functions. Everything from the intake of clients, scheduling appointments, clinician diagnoses and notes, and the right medical coding and billing can be handled efficiently from one dashboard.

Not to be overlooked is the time your administrative staff spends in entering remittances and payments. Some behavioral health agencies have reduced that time from 40 hours per week to 10 minutes.

You need more than a billing system to achieve that level of functionality.

The Effect to Your Bottom Line

The HIMSS reported hard ROI figures of behavioral health EHR software solutions to both President Obama and Congress. They reported on 3 different billing improvements that result in a better revenue management cycle. HIMSS also noted several behavioral health EHR software providers report busy agencies and clinics can generate a 98% reduction in rejected claims.

The Remarkable Health infographic also points out how over 3 years after implementing a good behavioral health EHR, some organizations have been able to reduce bad debt by 93%.

There are more statistics presented in the infographic that expand on these and other ROI results.

What Users of Behavioral Health EHRs Have to Say

Behavior Healthcare Executive surveyed their readers who use EHRs and found a variety advantages to implementing a complete EHR system. The top five listed in order of important are:

  1. Improving client care
  2. Eliminating paper storage
  3. Improving staff efficiency
  4. Ensuring reimbursement
  5. Tracking outcomes

Some of Remarkable Health’s Advantages

Remarkable Health surveyed their own client base and found some very promising results:

  • 3% of their customers’ AR is under 90 days
  • 6% of customers have a first-time acceptance rate

There are other impressive results specific to Remarkable Health that are mentioned in the new infographic, What to Expect When You Invest in a Complete EHR System.

Where to Get More Information

The infographic states, “When you implement a complete behavioral health EHR system, your clinicians will spend less time in front of a screen, leaving time to help more clients.”

The statistics, benefits, advantages, and numerical results detailed in Remarkable Health’s infographic all translate into a substantial ROI that means better client care, improved revenue cycle management, and a net positive effect on a clinic’s bottom line.

After reading What to Expect When You Invest in a Complete EHR System, you’ll have a clearer idea of the type of ROI you might see after implementing a new EHR system.

Download Remarkable Health’s surprising infographic today.

Preparing for Your Behavioral Health Agency’s EHR Implementation: What You Need to Do to Be Ready

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In order for your organization to achieve EHR meaningful use and to initiate new models of care, you’ll need to change how clinicians and staff do their work. Managing this part of the process is called change management, and a lot of research has gone into its study and how to achieve success.

Your behavioral health EHR system is subject to failure if you don’t first deal with the changes in how people and your organization work. Because change creates uncertainty, you need to create a culture of change that helps people realize and face their fear of loss and their resistance to change.

When you help your staff and clinicians believe that the changes brought about by an EHR implementation are not only in their best interest, but are the best way to provide excellent client care, you’ll position the implementation to be successful.

How do you create a culture of change?

Here are the key areas you need to focus on to help people understand and accept the need for new models of care when implementing an EHR solution, which also helps your organization attain EHR meaningful use:

  • All employee involvement. Your staff and clinicians must all be involved in the process of examining the policies, procedures, and workflows that govern how you do business. This is how you gain buy-in to make the changes necessary to implement your new EHR system.
  • Designate a leadership team. A team comprised of management and staff should champion the changes to come. They will need to be in close communication with staff and clinicians to ensure everyone is on board with the changes happening and help them acclimate to the new way of doing business.
  • Changes implemented by staff. Changes to your workflows and business model can’t be made in a vacuum. The staff should be the ones to implement necessary changes because they are the experts who can understand what needs to happen to move the practice forward.
  • Run a pilot program. The leadership team can run a pilot test of the workflow changes and listen to the staff recommendations for adjustments. Your staff will know the best solutions to help you properly implement an EHR system.
  • Recognize innovative solutions. Rewards and affirmations should be made when someone comes up with an innovative way of making changes that moves your practice towards a successful implementation and attaining EHR meaningful use. Also encourage and reward efforts at continuous quality improvements so that a culture of change is the new norm.

Manage the internal and external forces at work.

Whether you’re implementing a first-time EHR system or switching to a fully integrated EHR solution, you’ll need to manage the internal and external forces at work to achieve success.

Internal forces are those that drive your practice and staff to provide better client care and to improve the efficiency and effectiveness of operations.

External forces might be the need to meet state and federal regulations or the need to grow your practice to accommodate new clients.

Use your new EHR solution to manage both the external forces and internal forces that are creating a culture of change. Technology and the right change management plan can help you make the changes needed to implement your new EHR platform and attain meaningful use.

Where to Get More Information

Remarkable Health created a new resource for organizations just like yours to guide you through planning, researching, evaluating, and selecting the best vendor with an EHR solution that meets your client care and operational needs.

You can download this important resource, titled Switching EHR Systems? How to Choose the Right EHR Provider, for free here.

Is Your Hybrid Technology Solution Serving Your Needs?

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You’ve faced so many changes in the behavioral healthcare industry, with the Affordable Care Act and HITECH pushing for the adoption of electronic health record solutions. You think you’ve put together a technology solution that addresses all of your business needs, client care issues, and regulatory reporting requirements.

But are you sure it’s serving all of your needs?

The following points may help you answer that question.

Increased Productivity

If you find your staff and clinicians aren’t able to keep up with productivity demands and also report on outcomes with your current system, it might not be meeting all of your needs. A hybrid EHR system can actually cause you more work on the back end in trying to get systems to communicate with each other than a fully integrated EHR platform would.

Better Business Model

As a result of both the ACA and HITECH, you may have made changes to your business model in an effort to achieve compliance with meaningful use and client care initiatives. But if your current workflows don’t mesh well with your technology solution, your needs are definitely not being served. A trusted EHR solution provider can guide you through the changes necessary to take full advantage of EHR technology. This will help you build a better business model that everyone—staff and clinicians alike—can get behind.

Scalability

Is your hybrid solution holding you back from expanding your services and reaching new clients where they are in the behavioral healthcare process? Or perhaps your solution doesn’t support the complex reporting needs required by state and federal regulatory mandates. A new, fully integrated EHR platform is both scalable and offers fully-featured business intelligence tools for reporting, plus a lot more functionality like mobile capabilities for case managers working outside the office.

Your Next Steps

If any of the above points resonated with your current hybrid technology solution, there’s a comprehensive resource that will guide you step-by-step through the process of switching EHRs to a fully integrated EHR platform solution.

Remarkable Health put together a valuable resource entitled Switching EHR Systems? How to Choose the Right Provider that’s free to download. This valuable e-book covers everything from determining your functionality requirements to researching vendors and preparing an RFP.

Download your copy here and see why making the switch makes more sense than sticking with your current hybrid technology solution.

ehr solution

Are You Using Word, Excel, and Access to Manage Your Agency?

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It’s not surprising to hear of behavioral health organizations that use a complicated mixture of Word, Excel, and Access files to manage their scheduling, client care, billing, and reporting requirements.

What is surprising is their response when such organizations learn about a complete, fully integrated EHR platform solution that manages the entire lifecycle of a client from intake to discharge and everything in between.

Imagine being able to complete the intake procedural steps of a new client on a single screen that captures and populates all of their personal and insurance information and then schedules an appointment with a clinician based on his or her availability.

That same system can be used to complete clinical documentation quick and effeciently. Imagine a clinician adding notes to several files at once as a result of a group session instead of hand-writing in each individual file or typing them out in Word where they are not accessible by everyone.

Now imagine your EHR system taking the information from the clinician’s notes, creating claims and submitting claims files automatically to the payer. You probably can’t do that with Word, Excel, and Access.

Finally, imagine templates of reports that let you customize the data you want to cull. You can mine your data for business intelligence, client care opportunities, or for regulatory reporting purposes because you have access to all information in one single system. You definitely don’t have that functionality with Word, Excel, and Access.

A fully integrated EHR platform offers you this functionality, plus much more. And a trusted vendor can help you make the switch to an EHR that your staff and clinicians will be happy and comfortable using, increasing efficiencies, enhancing client care, and improving your revenue cycle.

The Remarkable Health Difference

Remarkable Health has an interesting resource titled Switching EHR Systems? How to Choose the Right EHR Provider you can download for free. If switching EHR systems is something you’re interested in, this e-book lays out how to plan for, research, and evaluate the top vendors to find the system that’s right for your business critical needs.

Download your copy now and see why a fully integrated EHR solution is better than your current Microsoft technology solution.