billing and revenue management

Trends in Revenue Cycle Management Solutions for 2017

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Behavioral health providers are increasingly seeking ways to improve processes and implement technologies to help them better manage their finances and improve both clients’ and their outcomes. Here are 5 revenue cycle management trends to pay attention to in 2017.

  1. Technology investments

While many behavioral health agencies have implemented an EHR system, they may find their current one doesn’t provide everything they need. A fully integrated behavioral health EHR solution has revenue cycle management solutions that are of particular focus because they accelerate the overall revenue cycle by streamlining process.

Existing and new regulations increase the demand for an integrated solution and in doing so limit the choice of technology vendors that have the capability to integrate a variety of functions needed. Behavioral health agencies need solutions that mesh processes like payments, claims submissions, patient documentation, and overall client care.

  1. Waste reduction

A fully integrated behavioral health EHR system will reduce the denial rate of claims, billing staff time spent on reconciliations, and your overall revenue cycle management function from hours—and sometimes days—to minutes. Through automation and operational efficiencies, your revenue cycle management process becomes more efficient, letting you focus on optimizing and strengthening your workflows to provide better cash flow and improved revenues.

Also, more accurate and efficient processes lead to less time wasted on time-consuming administrative work and more time focused on client care, leading to improved client engagement and better outcomes.

  1. Achieve efficiencies

Achieving operational efficiencies, coupled with reducing waste, can significantly impact your bottom line. From reducing wasted effort and time, to increasing time and effort spent on optimizing cash flow and revenue, streamlined processes result in a substantial boost.

Automation with a behavioral health EHR platform provides access to instant billing and increased revenue collections, including checks in place for accuracy and compliance. An EHR can automatically identify incorrect coding and signature requirements, cutting down on staff time needed to track and correct claims.

  1. Client satisfaction

Increasing client engagement leads to better client satisfaction. Automated reminders via text, email, and/or phone can help clients easily keep track of their appointments. Offering clients the option to choose their preferred method of communication keeps reminders less intrusive and more relevant.

Many behavioral health agencies are turning to a fully integrated behavioral health EHR system that provides information in one place to track and manage clients’ progress. This helps you gain a full view of client interaction, making for more satisfied clients.

  1. Business intelligence

Data from a fully integrated EHR platform provides insight into every area of your organization. You can track treatment plans and outcomes, staff productivity, and revenue cycle management metrics. Each of these key performance indicators can be used to comply with state requirements, ensuring clients meet their goals and the agency is maximizing cash flow.

Since you can only change what you measure, you can leverage data insights you gain from current revenue cycles into actionable revenue cycle management improvements. This will have a direct effect on your cash flow and revenue.

Conclusion

These five trends are top of list for most behavioral health agencies in 2017 because they can have a significant impact not only on operations, but also on your revenue cycle metrics.

Most importantly, however, is finding the right behavioral health EHR platform that fully integrates the complete life cycle of a client in one single system. All information contained in one place makes for impressive efficiencies, reduced waste, and better client service, satisfaction, and outcomes.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

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Adopting a Behavioral Health EHR System

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Adopting a behavioral health EHR system is becoming more of a “when” than an “if” question. Behavioral health agencies are finding that viewing the adoption of a fully integrated EHR system that combines management, billing, clinician documentation, and reporting as an investment rather than an expense helps them see the value easier. In fact, in a survey of Behavioral Healthcare readers, most respondents are satisfied with their EHR systems and the improvements they’ve realized in cash flow and workflow efficiencies.

Improved client care

The key advantage of behavioral health EHR adoption is streamlined workflow efficiencies across the entire organization. Behavioral health agencies find the elimination of paper charts and records boosts staff and clinicians’ efficiency, leaving more time for client care and less time spent on administrative tasks. Another top advantage is the reduction in claim denials, helping behavioral health agencies achieve high reimbursements rates and improve their cash flow.

Specifically designed for behavioral health

Behavioral health EHR systems are developed specifically with a multi-disciplinary approach in mind. Clinicians and social workers have easy and instant access to client past treatment plans, possible drug interactions, and a host of other data that used to exist in silos. This comprehensive, on-demand access streamlines workflows, making it easier for clinicians to care for clients, billing clerks to manage the revenue cycle, and executives to use aggregated data to identify key business outcomes.

Most users prefer a hosted platform

Interestingly enough, in the same Behavioral Healthcare survey, 34% use a hosted software-as-a-service EHR platform. This platform allows clinicians to access their EHR system from the virtually, without having to purchase hardware to host the application on-site. And it provides a comprehensive, real-time record of treatment and care that’s readily accessible to all authorized users.

Final thoughts

Finally, adopting a fully integrated behavioral health EHR system allows clinicians, staff, and management to create new workflows to gather client data and analyze it to help improve treatment options and care plans—all information is shared easily with all who need it.

In today’s ever-changing healthcare sector, behavioral health EHR system integration is quickly becoming a requirement rather than an option.

Schedule a demo

Contact Remarkable Health today to schedule a demonstration of our powerful CT|One, a fully integrated behavioral health EHR platform built specifically for behavioral health agencies like yours. If you’re still using paper and spreadsheets, CT|One can take your business from chaotic to streamlined, letting you focus on client outcomes and helping more clients than before.

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Advantages of Electronic Health Records for Behavioral Health Agencies

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Behavioral health is a multidisciplinary field of clinicians, counselors, social workers, billers, and executives who all collaborate and focus on delivering comprehensive, client-centered care for each client they service. Aligning these functions within your organization is where the value of electronic health records (EHR) comes into play. Whether you’re still using paper charts and records, or you have an existing EHR system that’s outdated or light on functionality, here are a few benefits of a full EHR system integration:

  1. Reduce your lengthy client intake process. If your current intake process takes too much time, using electronic health records will help automate and streamline the process. This streamlined process reduces the manual efforts to keep clients from waiting by processing them quickly and efficiently.
  2. Keep track of client eligibility. Insurance can come with restrictions on the type of care and number of visits. An EHR system helps to automate and track client eligibility daily, so that you provide proper treatment and get reimbursed for authorized care.
  3. Reduce or eliminate problems with no-shows. EHR solutions automate client reminders about appointments by sending text messages, phone calls, or emails that significantly reduce no-shows and reduce the time spent manually calling or emailing clients.
  4. Easily generate reports. Need to gather data for a program funding report? It’s easy with an EHR solution that has a set of readily available report templates. Or customize a report to collect the parameters you need to analyze with data that has already been captured within the system.
  5. Reduce effort and time spent preparing for an audit. Thanks to automated data aggregation and electronic health records, you can quickly and easily prepare for an audit—almost at the click of a button.
  6. Streamline administrative tasks. Automate routine and tedious administrative billing tasks with an EHR system. For example, you can automate your billing to run at your leisure that includes scrubbed claims reducing your denial rates and increases reimbursements.
  7. Gather business intelligence. Paper records don’t lend themselves easily to aggregating data to make outcomes more visible. An EHR solution makes it easy to determine what’s driving your results.
  8. Spend more time with clients. Most importantly, a fully integrated EHR platform allows clinicians to spend more time with clients and less time on cumbersome administration, record keeping, and other busywork.

The Remarkable Health Advantage

At Remarkable Health, we are invested in the behavioral health field. And we understand your struggle. That’s why we created CT|One, a powerful, fully integrated behavioral health EHR system that takes the burden of reporting requirements, continuous regulatory changes, and daunting manual efforts across your organization from your shoulders.

Contact Remarkable Health today to schedule a demo to see how CT|One helps relieve you of the struggles so you can concentrate on achieving remarkable outcomes for clients.

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Using EHR for Behavioral Health

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An electronic health record (EHR) offers a new, more efficient method of client care for behavioral health agencies. In the past, an EHR system primarily centered around the needs of primary care physicians, medical clinics and hospitals. Today, a new breed of EHR is helping behavioral health providers diagnose, treat and affect positive outcomes for their clients. Using an EHR for behavioral health is replacing the traditional paper charts and other records that made sharing information for client care, billing and management reporting a tedious and time-consuming task.

A fully integrated behavioral health EHR solution combines all facets of an agency’s client care in one comprehensive system. Gone are the silos of information that meant awkward hand-offs between clinicians and billing clerks, which sometimes resulted in lost or missing information. Today’s behavioral health EHRs are client-centered digital records that are created, updated, and processed in real time, with easy availability to authorized clinicians, staff and management. They take into consideration the vast difference between medical intake of a patient and intake of a behavioral health client.

Improving Quality of Care

Using EHR for behavioral health clients allows easy access for clinicians, staff, and even clientele without the drawbacks of paper files. Clients can access a portal to check their records, schedule appointments, or request a medication refill. Clinicians have access to a broad range of information including a client’s medical history, diagnoses, treatment plan, medications, lab results, and other notes. When clients see several clinicians and social workers in an agency, a comprehensive, continuous record is immediately available to coordinate treatment and prevent errors like conflicting medications.

Access to Information

Paper charts, records and notes aren’t readily accessible and are prone to billing code errors that result in denial of claims. Using an EHR for behavioral health makes coding more accurate, resulting in fewer claim denials and quicker payment. Billing can auto-generate after progress notes are updated and electronic signatures captured, eliminating the paper hand-off between clinician and billing staff or administration.

Easy, instant access to client records is available to everyone in the agency who needs it: clinicians, front desk clerks who schedule appointments, billing clerks and administrators for revenue cycle management and executives for reporting and data analysis purposes. A behavioral health EHR is designed to share information with the entire staff in the course of client care and management.

The Remarkable Health Difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cash flow and improve revenue cycle management and automate functions, so your clinicians spend more time on client care and less time on the computer.

Contact us today to request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

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Your Behavioral Health EHR Workflow

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EHR implementation can be a complicated and sometimes disruptive process if you don’t plan in advance. It all starts with your workflows. Documenting your workflows can help you organize the implementation process and get staff and clinician buy-in for your new behavioral health EHR system. In fact, workflow analysis and potentially redesigning your workflows to mesh with your new EHR system can help you save money, engender staff satisfaction with the change, smooth the transition, and ultimately improve your clients’ experience.

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Why Implement an EHR System?

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EHR system implementation can result in several advantages to both client care and your business initiatives. In addition to broader benefits like complying with HITECH mandates on electronic protected health information, an EHR system implementation can increase your operating efficiency, both on the clinician side and the administrative. This could result in a substantial cost-savings that may help you recoup some of the costs of an EHR system.

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A Breakdown of EHR System Costs

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he decision to implement an EHR system is critically important to your agency’s current and future client care initiatives and strategic business goals. It pays to plan everything in advance so that implementation can proceed with minimal bumps along the way, including any surprise costs. One major part of your planning process is to identify EHR system costs so that you can budget appropriately.

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EHR System Selection 101

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Selecting an EHR system for your behavioral health agency is a critical business decision that requires in-depth planning and research. The more upfront time you put into researching and planning for your new EHR system, the better the ultimate results can be. This article covers the steps you should take to prepare for this important decision.

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