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Remarkable Health Recognized as “The Best of Future: Companies To Watch In The Years Ahead”

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Remarkable Health is proud to be recognized as one of “The Best of Future: Companies To Watch In The Years Ahead” by BestCompaniesAZ as part of their 15th anniversary serving Arizona’s business community. This category of “Best of Future” honors companies that demonstrate great potential for growth and representing a new era of businesses in Arizona.

“Great companies are the product of amazing people,” said Peter Flick, CEO of Remarkable Health. “We have created a culture that celebrates having fun while achieving operational excellence, which has brought and continues to draw in great talent. Being listed as one of the 100 Best companies in Arizona is a huge honor and proves that what we are doing works. We are building something special in Phoenix.”

Remarkable Health’s core values are centered on people and culture. We understand that our associates make this company Remarkable and we continue to invest in them to build a best-in-class organization. We’re excited about the team we’re building, the future of our company, and how we can serve the behavioral health industry.

Check out Remarkable Health in the latest article by BestCompaniesAZ: https://bestcompaniesaz.com/introducing-the-best-of-future-companies-to-watch-in-the-years-ahead/

About Remarkable Health:

Remarkable Health (formerly ClaimTrak) is a leading Provider Success Software company focused on the Behavioral Health and Human Services community. For the last 25 years, our software has enabled hundreds of health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One, is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

About BestCompaniesAZ:

BestCompaniesAZ is a consulting firm dedicated to identifying, developing and promoting great workplaces.  BestCompaniesAZ has been at the forefront of building sought-after employer brands and prestigious workplace awards programs since 2002, including the “2003 Best Companies to Work for in the Valley” program (published by the Phoenix Business Journal), Arizona Most Admired Companies (published by AZ Business Magazine and BestCompaniesAZ), and Top Companies to Work for in Arizona (published by azcentral and Republic Media).  BestCompaniesAZ provides consulting services for organizations committed to workplace excellence, including employee surveys, best practices, national and local public relations, employer branding, culture development and promotional services. For more information, visit http://www.bestcompaniesaz.com or phone 480-545-5151.

billing and revenue management

Trends in Revenue Cycle Management Solutions for 2017

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Behavioral health providers are increasingly seeking ways to improve processes and implement technologies to help them better manage their finances and improve both clients’ and their outcomes. Here are 5 revenue cycle management trends to pay attention to in 2017.

  1. Technology investments

While many behavioral health agencies have implemented an EHR system, they may find their current one doesn’t provide everything they need. A fully integrated behavioral health EHR solution has revenue cycle management solutions that are of particular focus because they accelerate the overall revenue cycle by streamlining process.

Existing and new regulations increase the demand for an integrated solution and in doing so limit the choice of technology vendors that have the capability to integrate a variety of functions needed. Behavioral health agencies need solutions that mesh processes like payments, claims submissions, patient documentation, and overall client care.

  1. Waste reduction

A fully integrated behavioral health EHR system will reduce the denial rate of claims, billing staff time spent on reconciliations, and your overall revenue cycle management function from hours—and sometimes days—to minutes. Through automation and operational efficiencies, your revenue cycle management process becomes more efficient, letting you focus on optimizing and strengthening your workflows to provide better cash flow and improved revenues.

Also, more accurate and efficient processes lead to less time wasted on time-consuming administrative work and more time focused on client care, leading to improved client engagement and better outcomes.

  1. Achieve efficiencies

Achieving operational efficiencies, coupled with reducing waste, can significantly impact your bottom line. From reducing wasted effort and time, to increasing time and effort spent on optimizing cash flow and revenue, streamlined processes result in a substantial boost.

Automation with a behavioral health EHR platform provides access to instant billing and increased revenue collections, including checks in place for accuracy and compliance. An EHR can automatically identify incorrect coding and signature requirements, cutting down on staff time needed to track and correct claims.

  1. Client satisfaction

Increasing client engagement leads to better client satisfaction. Automated reminders via text, email, and/or phone can help clients easily keep track of their appointments. Offering clients the option to choose their preferred method of communication keeps reminders less intrusive and more relevant.

Many behavioral health agencies are turning to a fully integrated behavioral health EHR system that provides information in one place to track and manage clients’ progress. This helps you gain a full view of client interaction, making for more satisfied clients.

  1. Business intelligence

Data from a fully integrated EHR platform provides insight into every area of your organization. You can track treatment plans and outcomes, staff productivity, and revenue cycle management metrics. Each of these key performance indicators can be used to comply with state requirements, ensuring clients meet their goals and the agency is maximizing cash flow.

Since you can only change what you measure, you can leverage data insights you gain from current revenue cycles into actionable revenue cycle management improvements. This will have a direct effect on your cash flow and revenue.

Conclusion

These five trends are top of list for most behavioral health agencies in 2017 because they can have a significant impact not only on operations, but also on your revenue cycle metrics.

Most importantly, however, is finding the right behavioral health EHR platform that fully integrates the complete life cycle of a client in one single system. All information contained in one place makes for impressive efficiencies, reduced waste, and better client service, satisfaction, and outcomes.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

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EHR Billing and Revenue Management Best Practices

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Behavioral health billing and revenue cycle management are complex because the client care process is markedly different from a medical provider. This results in behavioral health agencies trying to find a balance between adequate client treatment plans and a billing plan that’s in line with insurance companies’ policies and procedures.

The following best practices can help you streamline your billing process and optimize your revenue cycle, resulting in significantly improved billing metrics.

  • Start the billing process at intake by capturing every client’s insurance information before their appointment. Make sure you know the insurance carrier’s policies and procedures for submitting claims and getting paid.
  • Have timelines in place to streamline the billing process. For example, designate when staff should write client care notes, when to check for appropriate signatures, and when to perform the claims review process.
  • Prevent and manage your claim denials. Check daily for errors in claims before they’re submitted and fix and resubmit denied claims immediately. An EHR platform with a revenue cycle management solution can help automate this process for you.
  • Make sure everyone knows their role in the billing process. Scheduling staff need to confirm insurance eligibility and collect co-payments, clinicians need to document accurately so the system can pull the right code, and management needs to track key performance indictors to ensure your agency is on track.
  • Track and measure everything. Focus on days in receivables, percentage of receivables over 120 days, and managing spikes in cash flow. A fully automated EHR system offers all of these key metric reports and more.

Implementing these EHR billing and revenue management best practices helps you not only scrutinize your entire billing process and improve it, but also leads to a more consistent cash flow and increased revenue. Finally, a fully integrated behavioral health EHR platform incorporates these best practices and helps you automate your workflows for improved operations and efficiencies.

When you optimize every part of your billing and revenue management processes, your agency will become more profitable.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to create efficiencies and improve workflows that result in increased cashflow and improved revenue cycle management. CT|One automates functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

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What to Consider When Thinking About Investing in a New Behavioral Health EHR System

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You may be tempted to focus solely on the expense of investing in a new behavioral health EHR system, but that would cover only half of the equation—you need to consider the potential ROI that a fully integrated EHR platform can provide.

Preparing a budget is only one step in planning for the switch to a new EHR system. While there are a few things to take into consideration for budgeting appropriately, you should also estimate your potential ROI as part of the financial analysis.

Specifically, look at efficiencies gained in the following areas:

Clinician caseload management.

Automating some of the notation work necessary to complete a case file allows clinicians more time to take on new clients.

Operational efficiencies.

Automating administrative processes through effective technology allows your staff to focus on strategic initiatives rather than menial tasks.

Billing reimbursements.

Automatically generating bills submitted to payers decreases the likelihood of clerical error and results in quicker payment.

Where to Go For More Information

Remarkable Health put together an interesting resource titled Switching EHR Systems? How to Choose the Right EHR Provider you can download for free. In this comprehensive, step-by-step guide, it touches on estimating your potential ROI as you prepare your budget.

Download your copy here.

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Preparing for Your Behavioral Health Agency’s EHR Implementation: What You Need to Do to Be Ready

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In order for your organization to achieve EHR meaningful use and to initiate new models of care, you’ll need to change how clinicians and staff do their work. Managing this part of the process is called change management, and a lot of research has gone into its study and how to achieve success.

Your behavioral health EHR system is subject to failure if you don’t first deal with the changes in how people and your organization work. Because change creates uncertainty, you need to create a culture of change that helps people realize and face their fear of loss and their resistance to change.

When you help your staff and clinicians believe that the changes brought about by an EHR implementation are not only in their best interest, but are the best way to provide excellent client care, you’ll position the implementation to be successful.

How do you create a culture of change?

Here are the key areas you need to focus on to help people understand and accept the need for new models of care when implementing an EHR solution, which also helps your organization attain EHR meaningful use:

  • All employee involvement. Your staff and clinicians must all be involved in the process of examining the policies, procedures, and workflows that govern how you do business. This is how you gain buy-in to make the changes necessary to implement your new EHR system.
  • Designate a leadership team. A team comprised of management and staff should champion the changes to come. They will need to be in close communication with staff and clinicians to ensure everyone is on board with the changes happening and help them acclimate to the new way of doing business.
  • Changes implemented by staff. Changes to your workflows and business model can’t be made in a vacuum. The staff should be the ones to implement necessary changes because they are the experts who can understand what needs to happen to move the practice forward.
  • Run a pilot program. The leadership team can run a pilot test of the workflow changes and listen to the staff recommendations for adjustments. Your staff will know the best solutions to help you properly implement an EHR system.
  • Recognize innovative solutions. Rewards and affirmations should be made when someone comes up with an innovative way of making changes that moves your practice towards a successful implementation and attaining EHR meaningful use. Also encourage and reward efforts at continuous quality improvements so that a culture of change is the new norm.

Manage the internal and external forces at work.

Whether you’re implementing a first-time EHR system or switching to a fully integrated EHR solution, you’ll need to manage the internal and external forces at work to achieve success.

Internal forces are those that drive your practice and staff to provide better client care and to improve the efficiency and effectiveness of operations.

External forces might be the need to meet state and federal regulations or the need to grow your practice to accommodate new clients.

Use your new EHR solution to manage both the external forces and internal forces that are creating a culture of change. Technology and the right change management plan can help you make the changes needed to implement your new EHR platform and attain meaningful use.

Where to Get More Information

Remarkable Health created a new resource for organizations just like yours to guide you through planning, researching, evaluating, and selecting the best vendor with an EHR solution that meets your client care and operational needs.

You can download this important resource, titled Switching EHR Systems? How to Choose the Right EHR Provider, for free here.

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Top 5 Features You Need in a Behavioral Health EHR System

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Do you know what to look for in a behavioral health EHR solution that will ensure the fullness of your needs are met for optimal organization success? With the proliferation of behavioral health software vendors offering solutions, it’s hard to determine what’s most important.

Here are the top 5 features you need to ensure a behavioral health EHR solution provides before you commit to a vendor.

  1. Full integration. Some vendors claim their systems are “all-in-one” solutions, but use third-party software to complete their solution. For example, billing and scheduling may be managed on different internal systems or by a third-party vendor instead of fully integrated into a complete EHR solution. A fully integrated EHR solution offers the full spectrum of care functionality on one platform. Centralized data is accessible between functional teams with everything you need to manage your business from a single dashboard. Without the full cache of features integrated into one cohesive system, you run the risk of having information in separate software programs that don’t communicate with each other.
  2. Meaningful Use (MU) and ONC-certified. The Office of the National Coordinator (ONC) for Health IT identifies Authorized Testing and Certification Bodies (ATCB) that ensure an EHR solution meets the definition of “certified EHR technology.” To be compliant with standards, implementation specifications, and certification criteria adopted by the U.S. Department of Health and Human Services, you should choose an EHR solution vendor who is “ONC certified”.
  3. Flexible and Scalable. Look for a solution that is flexible by providing a wide range of content serving many different types of behavioral health programs and populations and is scalable to meet your agency’s needs today and as you grow into the future. This will help you mitigate the risk that your solution will become outdated as your business grows and changes with the ever-changing healthcare environment.
  4. Reporting and Analytics Capable. To easily and effectively meet compliance and auditing requirements, a system and vendor partner offering reporting and analytics capabilities will allow you to generate comprehensive reports as needed. Not only will this help you manage the business end of your practice, but it also lets you mine the data in your system to make better client care decisions.
  5. Paperless solution. This is the goal of a successful EHR solution and one that will have a positive impact on productivity and efficiency. It creates one centralized location for all client information providing your cliincal staff access to real-time data for better care decisions, assist your administrators in making sound business decisions, support seamless billing efforts and improved reimbursements, reduce your paper footprint and free up time to focus on client care and growing your organization.

The ClaimTrak Difference

ClaimTrak’s hosted solution provides all 5 of these important features and much more. For example, our EHR platform integrates with the Health Information Exchange, allows scanning and faxing, and offers auto export functionality so you can send electronic documents to partners.

We put together a valuable resource entitled The Complete Guide to a Fully Integrated EHR for Behavioral Health that offers more in-depth detail on what to look for and how to select an EHR solution.

Download your copy here and learn how to mitigate the risk of choosing the wrong solution.

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How an EHR Software Platform Improves Revenue Cycle Management

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If you’re considering implementing an EHR software solution to improve the quality of client care, a fully integrated EHR system can also help you improve revenue cycle management (RCM) by streamlining the collection process, beginning at the point of care.

The goal of an EHR software platform is to improve your level of client care by sharing patient data among clinical staff. Another advantage is sharing that information captured at the point of care with administrative and billing staff. This creates efficiencies that have a direct impact on your revenue cycle.

Covered Procedures

When your EHR software integrates the clinical data with an RCM system as provided by a fully integrated solution, clinicians can check to ensure procedures and tests are covered by the insurer before ordering them. This reduces the risk of denial and accelerates the time to reimbursement.

In addition, alternative treatments can be explored when a clinician is able to determine what will be rejected by an insurer or if the client can pay for his or her share of the treatment. This not only improves the likelihood of claims being approved on first submission, but also allows clinicians to offer improved client care alternatives that affect the quality of care.

Increased Accuracy

A fully integrated EHR solution that includes revenue cycle management functionality allows data to be captured at the point of care and linked to claims submission. This decreases the likelihood errors are made that result in payment being denied or delayed. Billings can be issued quicker and with fewer clerical errors, increasing efficiency and accuracy.

Revenue Projections

When a clinician makes a diagnosis and determines a course of treatment, an integrated EHR solution allows administrative and financial staff to analyze the data captured in real time. This will increase the accuracy of your practice’s revenue projections, making it easier to plan for the long-term based on actual data involved instead of estimates.

When you add in data analytics, financial projections become more targeted and easier to measure. Instead of making projections based on what is expected to occur in the future, you can use the intelligence gained from the data in your system to extrapolate on actual information.

Revenue Cycle Gaps

By integrating all of your systems in one solution, you’ll be able to analyze the entire workflow from intake to claim submission. This will help you identify gaps where inaccuracies and inefficiencies exist so that you can improve your processes and close these gaps. This will impact not only productivity in a positive way, but will help you strengthen your denial prevention efforts. These gaps in your process can be identified quickly and easily in a fully integrated EHR software platform to tighten up your entire revenue cycle management from beginning to end.

Get More Information

ClaimTrak has developed an e-Book that goes in depth into what constitutes a fully integrated EHR software platform and how to determine if a vendor’s solution meets those requirements.

The Complete Guide to a Fully Integrated EHR for Behavioral Health pulls from ClaimTrak’s vast experience and expertise in servicing behavioral health providers with an industry-leading comprehensive solution.

The guide details what to look for in a vendor and the 12 specific questions you should ask before making your selection. If you’re considering an EHR solution, you need to read this resource first before beginning your search to find the right system.

You can download a copy here.

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Why You Shouldn’t Add an EHR Solution to Your Current Billing System

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If you currently use a billing system in your behavioral health organization and are considering adding an EHR, there are a few reasons you should reconsider this step.

Different systems wont integrate seamlessly.

You’ll create more problems than solutions by trying to integrate two systems from different vendors. Not only will you have the immense headache of trying to manage multiple vendor relationships, but you’ll spend more time trying to mesh these two systems together than it’s worth.

The end result wont be what you anticipate.

If you’re imagining a comprehensive solution that helps you and your staff manage everything from scheduling to intake, documentation and treatment, claims submission, and analytical reporting, you’ll be disappointed with the inconsistent results or lack of efficiency created with mismatched systems. This hybrid answer won’t function the way you need to help you manage your clinical, billing and administrative workflows. This is another headache you should avoid at all costs.

The ClaimTrak Difference

Save yourself time, wasted effort, and money by upgrading to a fully integrated EHR solution that provides everything you need to manage your clinical, billing, and administrative tasks in one simple platform.

Not all vendors are created equal and not all vendors will be able to provide you everything you need on one platform. ClaimTrak put together an informative e-Book titled The Complete Guide to a Fully Integrated EHR for Behavioral Health to help you navigate your way through researching and selecting the right vendor. Inside you’ll find the 12 most important questions you should ask any vendor before making your decision.

Download your copy today for practical advice from ClaimTrak’s years of successfully supporting behavioral health organizations.

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EMR, EHR, RCM, Practice Management…Confused?

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If you’ve been researching EHR solutions, you’ve more than likely come across terminology that leave you a little bewildered. What’s even trickier is figuring out how to select the best solution from the various software offerings out there today.

Here are some basic terms used to describe behavioral health software. This will help you decide what to search for when researching technology for your behavioral health organization.

  • EMR: Electronic Medical Record.
  • EHR: Electronic Health Record.
  • An EMR and EHR are used interchangeably to simply refer to a digital version of the traditional paper-based healthcare records created, managed and stored in a healthcare provider setting. This is the most basic meaning of these acronyms. In the case of healthcare technology adoption, both these terms have taken on a wider implication referring to electronic software solutions that provide a wider spectrum of features to manage a continuum of care beyond the basic record.
  • RCM: Revenue Cycle Management. The cycle refers to all the revenue-side steps that take place from the time a client makes an appointment to when the services they receive are billed for and there is no longer a balance on their account. The more efficient the cycle, the more likely revenues are received.
  • Practice Management: This refers to the day-to-day financial and administrative functions of a healthcare practice including client data capturing, billing tasks, scheduling appointments and report generation.
  • Integrated EHR Solution: When an EMR/EHR are combined with practice management and revenue cycle management functions to create a complete care solution operating on one platform providing a greater level of business efficiency and interoperability.

If you’re interested in an even more in-depth look at what constitutes a successful EHR solution, you need to download the new e-Book The Complete Guide to a Fully Integrated EHR for Behavioral Health.

This information-dense resource will help you navigate the muddy waters and make a selection that benefits your practice, your staff, and your clients.

Download the e-Book today for free.