billing and revenue management

Trends in Revenue Cycle Management Solutions for 2017

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Behavioral health providers are increasingly seeking ways to improve processes and implement technologies to help them better manage their finances and improve both clients’ and their outcomes. Here are 5 revenue cycle management trends to pay attention to in 2017.

  1. Technology investments

While many behavioral health agencies have implemented an EHR system, they may find their current one doesn’t provide everything they need. A fully integrated behavioral health EHR solution has revenue cycle management solutions that are of particular focus because they accelerate the overall revenue cycle by streamlining process.

Existing and new regulations increase the demand for an integrated solution and in doing so limit the choice of technology vendors that have the capability to integrate a variety of functions needed. Behavioral health agencies need solutions that mesh processes like payments, claims submissions, patient documentation, and overall client care.

  1. Waste reduction

A fully integrated behavioral health EHR system will reduce the denial rate of claims, billing staff time spent on reconciliations, and your overall revenue cycle management function from hours—and sometimes days—to minutes. Through automation and operational efficiencies, your revenue cycle management process becomes more efficient, letting you focus on optimizing and strengthening your workflows to provide better cash flow and improved revenues.

Also, more accurate and efficient processes lead to less time wasted on time-consuming administrative work and more time focused on client care, leading to improved client engagement and better outcomes.

  1. Achieve efficiencies

Achieving operational efficiencies, coupled with reducing waste, can significantly impact your bottom line. From reducing wasted effort and time, to increasing time and effort spent on optimizing cash flow and revenue, streamlined processes result in a substantial boost.

Automation with a behavioral health EHR platform provides access to instant billing and increased revenue collections, including checks in place for accuracy and compliance. An EHR can automatically identify incorrect coding and signature requirements, cutting down on staff time needed to track and correct claims.

  1. Client satisfaction

Increasing client engagement leads to better client satisfaction. Automated reminders via text, email, and/or phone can help clients easily keep track of their appointments. Offering clients the option to choose their preferred method of communication keeps reminders less intrusive and more relevant.

Many behavioral health agencies are turning to a fully integrated behavioral health EHR system that provides information in one place to track and manage clients’ progress. This helps you gain a full view of client interaction, making for more satisfied clients.

  1. Business intelligence

Data from a fully integrated EHR platform provides insight into every area of your organization. You can track treatment plans and outcomes, staff productivity, and revenue cycle management metrics. Each of these key performance indicators can be used to comply with state requirements, ensuring clients meet their goals and the agency is maximizing cash flow.

Since you can only change what you measure, you can leverage data insights you gain from current revenue cycles into actionable revenue cycle management improvements. This will have a direct effect on your cash flow and revenue.

Conclusion

These five trends are top of list for most behavioral health agencies in 2017 because they can have a significant impact not only on operations, but also on your revenue cycle metrics.

Most importantly, however, is finding the right behavioral health EHR platform that fully integrates the complete life cycle of a client in one single system. All information contained in one place makes for impressive efficiencies, reduced waste, and better client service, satisfaction, and outcomes.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

RH-RevenueCycleOptimization-1

EHR Billing and Revenue Management Best Practices

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Behavioral health billing and revenue cycle management are complex because the client care process is markedly different from a medical provider. This results in behavioral health agencies trying to find a balance between adequate client treatment plans and a billing plan that’s in line with insurance companies’ policies and procedures.

The following best practices can help you streamline your billing process and optimize your revenue cycle, resulting in significantly improved billing metrics.

  • Start the billing process at intake by capturing every client’s insurance information before their appointment. Make sure you know the insurance carrier’s policies and procedures for submitting claims and getting paid.
  • Have timelines in place to streamline the billing process. For example, designate when staff should write client care notes, when to check for appropriate signatures, and when to perform the claims review process.
  • Prevent and manage your claim denials. Check daily for errors in claims before they’re submitted and fix and resubmit denied claims immediately. An EHR platform with a revenue cycle management solution can help automate this process for you.
  • Make sure everyone knows their role in the billing process. Scheduling staff need to confirm insurance eligibility and collect co-payments, clinicians need to document accurately so the system can pull the right code, and management needs to track key performance indictors to ensure your agency is on track.
  • Track and measure everything. Focus on days in receivables, percentage of receivables over 120 days, and managing spikes in cash flow. A fully automated EHR system offers all of these key metric reports and more.

Implementing these EHR billing and revenue management best practices helps you not only scrutinize your entire billing process and improve it, but also leads to a more consistent cash flow and increased revenue. Finally, a fully integrated behavioral health EHR platform incorporates these best practices and helps you automate your workflows for improved operations and efficiencies.

When you optimize every part of your billing and revenue management processes, your agency will become more profitable.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to create efficiencies and improve workflows that result in increased cashflow and improved revenue cycle management. CT|One automates functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

behavioral health EHR adoption

Adopting a Behavioral Health EHR System

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Adopting a behavioral health EHR system is becoming more of a “when” than an “if” question. Behavioral health agencies are finding that viewing the adoption of a fully integrated EHR system that combines management, billing, clinician documentation, and reporting as an investment rather than an expense helps them see the value easier. In fact, in a survey of Behavioral Healthcare readers, most respondents are satisfied with their EHR systems and the improvements they’ve realized in cash flow and workflow efficiencies.

Improved client care

The key advantage of behavioral health EHR adoption is streamlined workflow efficiencies across the entire organization. Behavioral health agencies find the elimination of paper charts and records boosts staff and clinicians’ efficiency, leaving more time for client care and less time spent on administrative tasks. Another top advantage is the reduction in claim denials, helping behavioral health agencies achieve high reimbursements rates and improve their cash flow.

Specifically designed for behavioral health

Behavioral health EHR systems are developed specifically with a multi-disciplinary approach in mind. Clinicians and social workers have easy and instant access to client past treatment plans, possible drug interactions, and a host of other data that used to exist in silos. This comprehensive, on-demand access streamlines workflows, making it easier for clinicians to care for clients, billing clerks to manage the revenue cycle, and executives to use aggregated data to identify key business outcomes.

Most users prefer a hosted platform

Interestingly enough, in the same Behavioral Healthcare survey, 34% use a hosted software-as-a-service EHR platform. This platform allows clinicians to access their EHR system from the virtually, without having to purchase hardware to host the application on-site. And it provides a comprehensive, real-time record of treatment and care that’s readily accessible to all authorized users.

Final thoughts

Finally, adopting a fully integrated behavioral health EHR system allows clinicians, staff, and management to create new workflows to gather client data and analyze it to help improve treatment options and care plans—all information is shared easily with all who need it.

In today’s ever-changing healthcare sector, behavioral health EHR system integration is quickly becoming a requirement rather than an option.

Schedule a demo

Contact Remarkable Health today to schedule a demonstration of our powerful CT|One, a fully integrated behavioral health EHR platform built specifically for behavioral health agencies like yours. If you’re still using paper and spreadsheets, CT|One can take your business from chaotic to streamlined, letting you focus on client outcomes and helping more clients than before.

EHR for behavioral health

Using EHR for Behavioral Health

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An electronic health record (EHR) offers a new, more efficient method of client care for behavioral health agencies. In the past, an EHR system primarily centered around the needs of primary care physicians, medical clinics and hospitals. Today, a new breed of EHR is helping behavioral health providers diagnose, treat and affect positive outcomes for their clients. Using an EHR for behavioral health is replacing the traditional paper charts and other records that made sharing information for client care, billing and management reporting a tedious and time-consuming task.

A fully integrated behavioral health EHR solution combines all facets of an agency’s client care in one comprehensive system. Gone are the silos of information that meant awkward hand-offs between clinicians and billing clerks, which sometimes resulted in lost or missing information. Today’s behavioral health EHRs are client-centered digital records that are created, updated, and processed in real time, with easy availability to authorized clinicians, staff and management. They take into consideration the vast difference between medical intake of a patient and intake of a behavioral health client.

Improving Quality of Care

Using EHR for behavioral health clients allows easy access for clinicians, staff, and even clientele without the drawbacks of paper files. Clients can access a portal to check their records, schedule appointments, or request a medication refill. Clinicians have access to a broad range of information including a client’s medical history, diagnoses, treatment plan, medications, lab results, and other notes. When clients see several clinicians and social workers in an agency, a comprehensive, continuous record is immediately available to coordinate treatment and prevent errors like conflicting medications.

Access to Information

Paper charts, records and notes aren’t readily accessible and are prone to billing code errors that result in denial of claims. Using an EHR for behavioral health makes coding more accurate, resulting in fewer claim denials and quicker payment. Billing can auto-generate after progress notes are updated and electronic signatures captured, eliminating the paper hand-off between clinician and billing staff or administration.

Easy, instant access to client records is available to everyone in the agency who needs it: clinicians, front desk clerks who schedule appointments, billing clerks and administrators for revenue cycle management and executives for reporting and data analysis purposes. A behavioral health EHR is designed to share information with the entire staff in the course of client care and management.

The Remarkable Health Difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cash flow and improve revenue cycle management and automate functions, so your clinicians spend more time on client care and less time on the computer.

Contact us today to request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

EHR system mental health

When Selecting an EHR System, Mental Health Providers Have Options

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When considering an EHR system in the not so distant past, mental health providers found the field for behavioral health was limited to physical medical conditions. Further, they were unwilling or unable to finance the implementation of an EHR system.

Today, however, behavioral health information is becoming a critical piece of a client’s holistic patient record, and behavioral health providers have options to adopt an EHR system developed specifically for the needs of the behavioral healthcare population.

While the selection and implementation of an EHR system that will meet the diverse needs of behavioral health clinicians, administrative and billing staff, and leadership can be complicated, the reality is that behavioral health EHR solutions are now available, affordable, and meet a wide array of care coordination needs.

Selecting an EHR System

Careful consideration and selection of the right EHR system, coupled with an extensive implementation strategy, can help behavioral health organizations achieve the many benefits and advantages, including a ROI that makes business sense.

There are existing behavioral health EHR systems available that are well-designed to support the life cycle of client care from intake and scheduling to assessments and treatment planning, all the way through to billing. Plus, robust reporting and analytics for tools contribute to better overall business decision making.

Features to Consider

Not all EHRs can function well for behavioral health organizations. Here are a few system features you want to ensure your new EHR system has:

  • The content must be targeted towards behavioral health treatments, such as protocols for psychological disorders and prescription-based treatment. This includes different types of care such as outpatient, inpatient/residential, and offsite visits.
  • A mental health EHR system should capture free text. Clinicians often record individual information about the client in free text, writing down what they observe and what family members tell them. This allows clinicians to manipulate and examine information to make better treatment plans and achieve better outcomes.
  • A behavioral health EHR software solution should be developed with mental health regulatory and payor requirements in mind. This is one of the main reasons why organization need a solution specific for behavioral health.

Creating a Plan

To ensure you select the best EHR system, mental health providers should create a strategic plan for EHR implementation. Clinicians and staff should be directly involved, and their suggestions should form the basis for selecting and configuring the EHR system.

An overarching strategy that identifies the features and benefits you expect to receive is invaluable in helping you evaluate EHR system vendors. Decide on everything you need the system to do, like improve treatment planning, communication, better reporting, and supporting holistic care. Then use that list to choose the best EHR system that meets or exceeds those requirements.

Finally, your workflows might need to evolve and adapt to fit the new EHR system. A system will not fix bad workflows, so if something in your processes creates problems or bottlenecks, the EHR system will only amplify it. This is why you should put all care coordination staff together on a team to map your processes first and work with a knowledgeable behavioral health EHR vendor to help you align processes and the EHR system into a complete platform solution.

Where to Get More Information

Remarkable Health designed a highly informative infographic that highlights important statistics on what you can expect in terms of ROI when you implement a behavioral health EHR system. Mental health providers can see at a glance some of the many benefits that can be achieved.

The infographic uses information from a Behavioral Healthcare Executive study and reports statistics from the Health Information and Management Systems Society (HIMSS) and Behavioral Healthcare Executive.

For instance, an HIMSS Study reports a 98% reduction in rejected claims reported by some behavior health EHR software providers.

For more information, download Remarkable Health’s infographic here today.

ehr software

Results of Implementing EHR Software for Behavioral Health Organizations

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An increasing number of behavioral health organizations are making advances by implementing EHR software solutions, and they’re sharing their success stories with others on how working with an EHR has proved beneficial to client care.

In an interesting study, Behavioral Healthcare Executive surveyed their readers who use EHR software, who reported the following advantages:

  • 23.6% said it improves client care
  • 18.1% said it helps get rid of paper storage
  • 16.3% said it helps staff be more efficient
  • 14.2% said it helps ensure reimbursement
  • 11.1% said it helps track outcomes
  • 9% said it saves time

Only 5.6% reported they saw no advantages.

When Qualitative Improvements Become Quantitative

One caveat to consider is that qualitative improvements provide numerous benefits over time, which can save money. For instance, implementing EHR software can reduce errors, save time, and help prevent dangerous contraindications between medications.

With the shifting federal government focus on a reimbursement model based on quality, these qualitative improvements make for better quality client care and happier clients, which helps organizations meet quality of care mandates.

What You Should Consider Before Implementation

Still, some behavioral health clinicians and staff remain skeptical about the value of implementing an EHR solution. As more and more invest in EHR systems, though, they’re sharing that it seems to be money well spent.

The key to a successful EHR software implementation that generates an ROI depends on the behavioral health facility. If you get organizational buy-in, especially from clinicians, and evaluate your workflows and how they’re going to change to adapt to the EHR system, you’ll be in a better position to choose a solution with the functionality you need.

Where to Get More Information

Remarkable Health created an interesting infographic that highlights useful statistics on what you can expect in terms of ROI when you implement behavioral health EHR software.

In addition to the Behavioral Healthcare Executive study mentioned above, the infographic reports statistics from the Health Information and Management Systems Society (HIMSS) and Behavioral Healthcare Executives.

For more information, download Remarkable Health’s infographic here today.

EMR system

One Major Advantage of Implementing a Behavioral Health EMR System

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Behavioral health, as a specialty, hasn’t historically adopted EHR systems because most are nonprofit with limited funding. In addition, sole practitioners didn’t need something that robust in an EHR system.

However, with the advent of meaningful use mandates and the customization of EMR systems for behavioral health practices, the move to the right EMR software solution and a carefully planned implementation strategy can provide many extremely beneficial advantages to a behavioral health organization.

Following is one advantage that makes sense to all involved, from behavioral health clinicians to clients and other healthcare specialists.

Breaking down Silos

Some, but not all, EMR systems allow all healthcare practitioners who care for clients as a whole to share notes so that the entire course of treatment is holistic. The primary care physician, health specialists, and behavioral health providers all work together on a holistic plan.

Inside a behavioral health organization, though, better decisions are made by sharing information to limit the possibly of a dangerous situation where a clinician is completely dependent on the information from the client and/or family members. Without an EMR solution, silos of information exist that prevent clinicians, billing staff, and scheduling from sharing details necessary to perform their functions.

With an EMR system, clinicians, staff, and executives can share appropriate information and insight that affects the client’s care and the administrative handling of the case and reporting initiatives.

Many Other Advantages

Remarkable Health put together an interesting infographic that points out some surprising statistics on what you can expect in terms of ROI when you implement a behavioral health EMR system.

Download Remarkable Health’s infographic here today.

EMR behavioral health

How to Decide Which EMR Behavioral Health System is Right for You

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Mental health practices, both big and small, are impacted by the health regulations affecting electronic medical records (EMR). Behavioral health providers, in some instances, need to meet meaningful use mandates, but not all behavioral health providers are eligible for these incentives.

If you’re not eligible for meaningful use, you should still consider getting ready for future changes in the system. An EMR behavioral health system provides benefits beyond meaningful use that will improve both your practice and your client care.

Here are questions you need to ask an EMR behavioral health vendor before making your final selection:

  1. Security. It’s imperative that your EMR vendor be HIPAA compliant, encrypt data both in transit and at rest, and securely store and back up your data.
  2. Support. Beyond implementation, does the EMR behavioral health vendor provide support and service on a continuing basis? Also, do they provide training after implementation to all of your staff?
  3. Clinician needs. Will the software solution allow clinicians to easily enter therapy notes, and how much information can be recorded? Can the therapy notes be easily exported and shared?
  4. Other needs. Can you monitor how your practice is growing? Is it possible to send appointment reminders via calls, text, or emails? Are billing and coding information broken down by staff and service types? Can you automatically submit claims to payors?
  5. Demo. Can you see a demonstration of the EMR behavioral health system using your own client information to see how the system functions?
  6. Cost. One of the most important questions is the cost. Does the cost include ongoing service and updates to the system? Are there any additional costs that need to be budgeted for on a continuing basis?

Once you’ve done your research, you can approach EMR behavioral health vendors with a list of requirements and questions. This will help you evaluate each one on a standardized basis to make the best selection possible.

To show you the benefits of a fully integrated behavioral health EMR system, Remarkable Health put together an interesting infographic that points out some surprising statistics on what you can expect in terms of ROI.

Download Remarkable Health’s infographic here today.

complete ehr system

Surprising Infographic: What to Expect When You Invest in a Complete EHR System

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If you’ve ever wondered what you might expect to see in ROI after implementing a fully integrated EHR solution, Remarkable Health’s new infographic digs deep into the statistics. Presenting the numbers in an interesting and easy-to-read graphic, Remarkable Health uses information from a wide variety of reputable sources like the Health Information and Management System Society and the EHR Institute.

The infographic entitled What to Expect When You Invest in a Complete EHR System brings out some surprising stats on EHR ROI, beyond the simple reduction of paper and soft returns like increased staff morale.

Why You Should Consider More Than Just a Billing System

Imagine the valuable time and effort from clinicians to staff to executives that can be saved when you automate routine business and client care functions. Everything from the intake of clients, scheduling appointments, clinician diagnoses and notes, and the right medical coding and billing can be handled efficiently from one dashboard.

Not to be overlooked is the time your administrative staff spends in entering remittances and payments. Some behavioral health agencies have reduced that time from 40 hours per week to 10 minutes.

You need more than a billing system to achieve that level of functionality.

The Effect to Your Bottom Line

The HIMSS reported hard ROI figures of behavioral health EHR software solutions to both President Obama and Congress. They reported on 3 different billing improvements that result in a better revenue management cycle. HIMSS also noted several behavioral health EHR software providers report busy agencies and clinics can generate a 98% reduction in rejected claims.

The Remarkable Health infographic also points out how over 3 years after implementing a good behavioral health EHR, some organizations have been able to reduce bad debt by 93%.

There are more statistics presented in the infographic that expand on these and other ROI results.

What Users of Behavioral Health EHRs Have to Say

Behavior Healthcare Executive surveyed their readers who use EHRs and found a variety advantages to implementing a complete EHR system. The top five listed in order of important are:

  1. Improving client care
  2. Eliminating paper storage
  3. Improving staff efficiency
  4. Ensuring reimbursement
  5. Tracking outcomes

Some of Remarkable Health’s Advantages

Remarkable Health surveyed their own client base and found some very promising results:

  • 3% of their customers’ AR is under 90 days
  • 6% of customers have a first-time acceptance rate

There are other impressive results specific to Remarkable Health that are mentioned in the new infographic, What to Expect When You Invest in a Complete EHR System.

Where to Get More Information

The infographic states, “When you implement a complete behavioral health EHR system, your clinicians will spend less time in front of a screen, leaving time to help more clients.”

The statistics, benefits, advantages, and numerical results detailed in Remarkable Health’s infographic all translate into a substantial ROI that means better client care, improved revenue cycle management, and a net positive effect on a clinic’s bottom line.

After reading What to Expect When You Invest in a Complete EHR System, you’ll have a clearer idea of the type of ROI you might see after implementing a new EHR system.

Download Remarkable Health’s surprising infographic today.

EMR for mental health

How an EMR for Mental Health Helps You Meet Challenges

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Mental health professionals face a wide variety of challenges into today’s ever-changing healthcare environment. Beyond the federal mandates affecting EMR for mental health providers, clinicians face clients with difficult diagnoses seeking treatment in a society that is slow to embrace mental health issues.

An EMR for mental health might not seem like the answer to these challenges, but there is the potential for return on investment that makes fiscal sense as well as improving client care.

Meeting Business & Client Needs

The right EMR for mental health benefits both the front and the back office. This can help reduce staffing requirements and help you focus instead on client care. With more efficient processes supported by the EMR system, staff will be more productive, which saves time and money.

It can also ensure reimbursements arrive in a timely manner, which is a big concern for most mental health organizations.

Ensuring EMR for Mental Health Practitioners is Successful

Implementation, in most instances, can be seamless, but there will always be bumps along the way until your staff is fully comfortable with the new EMR.

Your vendor should work with you to ensure that the mental health EMR you choose is configured to your requirements and that adequate training and support is provided. A fully integrated EMR platform provides a robust set of templates and forms designed to streamline your business operations and scale up as your organization grows.

Biggest Benefit is Electronic Billing

A fully integrated EMR for mental health practices provides billings with shorter turnaround time than other methods. Look for an EMR that scrubs your billings for coding errors before submission. This will save time and money, and ensure you get paid faster.

One of the biggest benefits of an EMR platform is the reductions in claim denials. This can make a significant impact on your efficiency and bottom line. One study reports that EMR for mental health systems can reduce rejected claims by 98%.

Streamline Scheduling

Another big benefit is the automated scheduling feature that notifies you when a client is scheduled, sends out automatic reminders to clients to reduce no-shows, and makes it easy for front office staff to manage all scheduling functions from a single dashboard.

When clients receive routine messages from your practice, they’re more likely to keep appointments and stick to a scheduling plan.

Spend Less Time on Reporting

If your staff spends hours each week on reporting for federal and state regulations, an EMR for mental health helps you track outcomes and run reports on any parameters for regulatory purposes.

In fact, it’s not inconceivable that after implementing a good EMR for mental health, practices have been able to reduce staff time spent on regulatory compliance reporting from hours down to minutes.

Hard Numbers on Actual Benefits

EMR for mental health practitioners benefits both clients and the practice by allowing clinicians to provide better, more timely care and to increase the number of clients they can see each day. This will help your practice grow and serve more clients in the future.

To document the benefits of a fully integrated EMR for mental health, Remarkable Health put together an informative infographic that lists some unexpected statistics about what you can expect in terms of ROI.

Download Remarkable Health’s infographic here today.