EHR implementation process

Best Practices: EHR Implementation Process

By | | No Comments

You are investing significant time, money, and resources to ensure the success of your behavioral health EHR implementation. Failure is not an option.

The following best practices will help you plan and manage your electronic health records (EHR) implementation process to ensure its success:

Set goals

Before you purchase an EHR, set clear, achievable goals for after your new EHR solution goes live. Goals for your new system may include:

✓       Universal usage of the new EHR system.

✓       Improving clinical document management.

✓       Providing better access to data across the entire organization.

✓       Improving workflows from client-intake to claims submission and payment.

✓       Improving revenue cycle, clinical, and productivity metrics.

Once you have goals in place, create benchmarks for each one.

Prepare your plan

Create a thorough implementation roadmap beginning with a workflow analysis. Take the time to document each step in your workflows and analyze for improvements.

Determine the training necessary for every user. Training plans may vary by user access, so it is important to conduct a thorough review and align training to job function.

When migrating data from an existing system to the new  EHR solution, make sure to backup all data first. A contingency plan will help you think through how to adapt if problems occur during migration.

Manage change

Change is easier when you have a great implementation team comprising clinicians and staff at all levels to champion your new EHR solution and engage others in the process.

Part of managing change is providing clear, transparent communication about each phase of the implementation. Ready your organization and ensure all parties are on the same page of what the objectives are. Give clinicians, staff, and others enough information to form a visual picture of what is changing, why the change is necessary, and the steps necessary to make it happen.

Your implementation team must also manage the vendor/agency relationship. Make sure individuals feel their concerns and ideas are heard, and the EHR vendor responds in a clear and concise manner.

Finally, change means a cultural shift in your agency. Pay particular attention to staff and clinician’s reactions to make sure they’re engaged and on board with your new culture of change.

During implementation

Take this opportunity to analyze your workflows against the EHR’s functionality and make any changes necessary to optimize the use of your new system. Matching your workflows to your new EHR will help mitigate any setbacks once you go live.

After your go-live date

Once your new EHR solution goes live, monitor how employees are using the system. Assign a point person willing to coordinate requests/changes between users and the vendor.

Conclusion

Best practices are time-tested strategies on which you can rely. The best practices included above will point you in the right direction to achieve a successful EHR implementation.

If you’d like more information, Remarkable Health has a comprehensive guide titled Behavioral Health EHR Implementation Roadmap (link) that offers sound advice for a successful EHR implementation.

Download your free copy today.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR solution offering practice management best practices through operational functionality and reporting.

Our implementation program puts your agency in control. With a CT|One implementation you get:

  • ✓ A formal project plan for each program we set up and establish.
  • ✓ Timelines and expectations.
  • ✓ A project manager and project team dedicated to your implementation.
  • ✓ Onsite and remote training capabilities.
  • ✓ System setup and configuration.
  • ✓ Walk-throughs and documentation to help train in real-time and as you onboard new users.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health agencies.

Remarkable Health Recognized as “The Best of Future: Companies To Watch In The Years Ahead”

By | | No Comments

Remarkable Health is proud to be recognized as one of “The Best of Future: Companies To Watch In The Years Ahead” by BestCompaniesAZ as part of their 15th anniversary serving Arizona’s business community. This category of “Best of Future” honors companies that demonstrate great potential for growth and representing a new era of businesses in Arizona.

“Great companies are the product of amazing people,” said Peter Flick, CEO of Remarkable Health. “We have created a culture that celebrates having fun while achieving operational excellence, which has brought and continues to draw in great talent. Being listed as one of the 100 Best companies in Arizona is a huge honor and proves that what we are doing works. We are building something special in Phoenix.”

Remarkable Health’s core values are centered on people and culture. We understand that our associates make this company Remarkable and we continue to invest in them to build a best-in-class organization. We’re excited about the team we’re building, the future of our company, and how we can serve the behavioral health industry.

Check out Remarkable Health in the latest article by BestCompaniesAZ: https://bestcompaniesaz.com/introducing-the-best-of-future-companies-to-watch-in-the-years-ahead/

About Remarkable Health:

Remarkable Health (formerly ClaimTrak) is a leading Provider Success Software company focused on the Behavioral Health and Human Services community. For the last 25 years, our software has enabled hundreds of health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One, is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

About BestCompaniesAZ:

BestCompaniesAZ is a consulting firm dedicated to identifying, developing and promoting great workplaces.  BestCompaniesAZ has been at the forefront of building sought-after employer brands and prestigious workplace awards programs since 2002, including the “2003 Best Companies to Work for in the Valley” program (published by the Phoenix Business Journal), Arizona Most Admired Companies (published by AZ Business Magazine and BestCompaniesAZ), and Top Companies to Work for in Arizona (published by azcentral and Republic Media).  BestCompaniesAZ provides consulting services for organizations committed to workplace excellence, including employee surveys, best practices, national and local public relations, employer branding, culture development and promotional services. For more information, visit http://www.bestcompaniesaz.com or phone 480-545-5151.

HIPAA EHR

HIPAA EHR Compliance Checklist

By | | No Comments

HIPAA privacy compliance is a serious matter for behavioral health agencies, and failure to comply can result in crippling financial penalties or even criminal charges.

This handy HIPAA EHR compliance checklist will help you make sure your system meets or exceeds the compliance safeguards.

HIPAA EHR Compliance Checklist

  • Know what constitutes protected health information (PHI), and pinpoint all instances of PHI in your organization.
  • Identify someone in your agency who will serve as a patient privacy champion. Make him or her your formal “privacy official.” This person will create and implement policies and processes designed to ensure full compliance with HIPAA privacy standards. Other staff should feel comfortable coming to your privacy official with concerns, questions, and requests.
  • Develop a Notice of Privacy Practices that “provides a clear, user-friendly explanation of individuals’ rights with respect to their personal health information” and your agency’s privacy practices. Distribute your notice to all clients and staff.
  • Record all uses and disclosures of PHI in your organization. The right EMR compliance solution automates this step.
  • Allow patients an appropriate level of control over their own PHI, like an access portal to their information. Make sure it is consistent with the HIPAA Privacy Rule.
  • When necessary, get explicit, written consent to disclose PHI.
  • Stick to the “minimum necessary” method for disclosing PHI. Only use, give or ask for the least amount of PHI to carry out the intended purpose.
  • Create a list of your business associates (e.g., any external company that may be exposed to your clients’ PHI). Make sure you have signed Business Associate Agreements with each.
  • Implement adequate physical, technical, and administrative safeguards per HIPAA’s Security Rule to prevent illegal PHI disclosure—whether disclosure is intentional or unintentional.
  • Make sure your staff has continuous training on HIPAA policies and procedures. Your privacy officer should keep a record of the policies and document associated training.

Conclusion

If you follow the above checklist, your behavioral health agency will be in a good position on HIPAA EHR compliance and privacy rules. Since HIPAA compliance is a serious matter, action steps like the ones mentioned here will get you closer to compliance.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR solution designed to improve client care and achieve efficiencies. You also get help automating administrative and technical privacy safeguards to achieve HIPAA compliance.

Contact us today to request a demo of CT|One today to discover the power of an EHR solution designed specifically for behavioral health providers.

EHR and revenue cycle management

Trends in EHR and Revenue Cycle Management

By | | No Comments

The behavioral health sector is rapidly evolving into client-centric experiences. The key for agencies is to understand how behavioral health revenue cycle management software can help them focus more on clients and client outcomes, which can indirectly improve their financial standing.

Billing and workflow efficiencies achieved with revenue cycle management software mean clinicians spend less time on administrative work like coding and more time with clients. In fact, the overall efficiencies achieved in a fully integrated behavioral health EHR system that incorporates a revenue management solution means everyone can spend more time on client-focused tasks, which can help to increase revenue.

A fully integrated system and interoperability is critical

A fully integrated EHR system that encompasses revenue cycle management allows more efficient communication and data sharing between all stakeholders and users. This results not only in coordinated client care, but a more streamlined revenue cycle management process.

Billing and revenue cycle management aren’t a stand-alone system

A comprehensive EHR platform integrates billing and revenue cycle management functionality to help improve your revenue stream. You have a variety of metrics and key performance measures to rely on, all stemming from the initial client referral to client treatment.

Clinicians can focus on the client experience

A fully integrated behavioral health EHR solution that incorporates billing and revenue cycle management offers more efficient workflows. This results in a better client experience. When clinicians can spend more time with clients and less time in administrative tasks, you have the opportunity to offer new revenue-generating services to clients that help them with their needs.

There’s one way to experience the power of a fully integrated behavioral health EHR platform.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cash flow and improve revenue cycle management.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

behavioral health revenue management software

What is Behavioral Health Revenue Management Software?

By | | No Comments

Behavioral health revenue management software goes beyond mere billing software to encompass reporting and analytical features that help you manage the revenue cycle better. It integrates all workflows in the full client lifecycle, from intake to scheduling and clinician appointments, treatment options and e-prescribing to billing, collections, and analytics for reporting and tracking purposes.

Benefits of behavioral health revenue management software

There are many benefits like the reduced waste of time spent on repetitive administrative tasks and the increase in efficiencies in every area of a behavioral health agency. Many of the benefits result in improved cash flow, and having cash on hand gives executives the peace of mind knowing the agency can stay operational.

Here are a few of the more pertinent benefits that makes an investment in behavioral health revenue management software a good choice.

  • Reduce bad debt through optimized revenue cycle management When you automate your revenue cycle management, you can identify issues earlier and make changes to reduce your bad debt and increase your cash flow.
  • Reduce outstanding accounts receivable days to under 90 days, which helps to eliminate spikes in your cash flow.
  • Improve billing efficiencies, resulting in less administrative time spent, sometimes from hours a day to minutes a day.
  • Increase claims reimbursement on first-time billings for improved revenue and cash flow, again eliminating the spikes that cause so many problems for behavioral health agencies.

Why revenue management should be part of a fully integrated EHR solution

A fully integrated behavioral health EHR system is a single reservoir of centrally located data that everyone in your agency can access. It covers all data created and managed during a client’s lifecycle. The integrated solution eliminates hand-offs and missing information and allows for a full view of a client’s care and treatment.

If you have disparate systems currently that don’t talk, you’re leaving silos of information needed by others in your agency. Silos not only waste time as information needs to pass manually between staff and clinicians, but also cause you to leave money on the table in unrealized revenue.

A fully integrated EHR system offers automated claims submissions and posting, helping to level your cash flow spikes. It also reduces duplicative administrative tasks, increasing efficiency and making for more satisfied staff.

Finally, holistic reporting benefits all areas of your business, including financials, client outcomes, staff productivity, and other measures. When you have access to all data created and managed by your agency when performing client care, you can measure and improve your processes in all areas.

Conclusion

Not only is behavioral health revenue management software imperative for agencies today to help track, monitor, and process their revenue cycle management functions, but it offers many benefits that are both qualitative and quantitative.

The key to success with revenue management software is to invest in a fully integrated behavioral health EHR solution that incorporates every step of the client lifecycle into its workflows. It is the only way you’ll have a holistic view of the client lifecycle and client outcomes.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

behavioral health billing solutions

What to Look for in a Behavioral Health Billing Solution

By | | No Comments

If you have a billing system that doesn’t integrate with your practice management system or an EHR system that’s not robust enough, you probably don’t have the full functionality you need for revenue cycle management. It may be time to consider a solution that follows the behavioral health client lifecycle from end to end.

Look for the following key behavioral health billing solutions to ensure you maximize cash flow and improve your revenue cycle management.

  • Billing analytics. A fully integrated EHR billing solution will have a variety of standard reports that cover the billing analytics you need to track and measure your key performance indicators. It should also have a customizable option to run ad hoc reports to monitor additional metrics.
  • Automated claims posting. A complete billing solution automates some of the time-consuming billing and revenue cycle management tasks like claims posting. Spend less time on administrative issues and more time on client-focused tasks.
  • Automated claims submission. When you select a fully integrated behavioral health EHR solution, you get automated claims submission that eliminates the back and forth between clinicians and billing clerks. And when you submit claims faster, you get paid faster.
  • Claims status. You should be able to track the status of your claims instantly. It’s vitally important for your agency to know accepted claims and rejected ones on a daily basis to help you manage your cash flow.
  • Error reporting. Look for a billing solution that provides error reporting so you can find claims issues before submission. Finding these claims will drastically reduce your denial rate of claims.
  • Electronic payments. Your EHR system should include a comprehensive revenue cycle management solution that lets you import, process, and reconcile payments from a single system.

A fully integrated behavioral health EHR solution offers the above behavioral health billing features and more to improve your cash flow and optimize your revenue cycle management process. When you can measure and monitor your billing process on a daily basis, you can make the changes necessary to keep your agency operating.

The Remarkable Health difference

Remarkable Health offers a fully integrated behavioral health EHR platform designed to create efficiencies that increase cashflow and improve revenue cycle management and automate functions so your clinicians spend more time on client care and everyone spends less time on the computer.

Call to schedule a demo of CT|One today to discover the power of an EHR solution designed specifically for behavioral health providers.

billing and revenue management

Trends in Revenue Cycle Management Solutions for 2017

By | | No Comments

Behavioral health providers are increasingly seeking ways to improve processes and implement technologies to help them better manage their finances and improve both clients’ and their outcomes. Here are 5 revenue cycle management trends to pay attention to in 2017.

  1. Technology investments

While many behavioral health agencies have implemented an EHR system, they may find their current one doesn’t provide everything they need. A fully integrated behavioral health EHR solution has revenue cycle management solutions that are of particular focus because they accelerate the overall revenue cycle by streamlining process.

Existing and new regulations increase the demand for an integrated solution and in doing so limit the choice of technology vendors that have the capability to integrate a variety of functions needed. Behavioral health agencies need solutions that mesh processes like payments, claims submissions, patient documentation, and overall client care.

  1. Waste reduction

A fully integrated behavioral health EHR system will reduce the denial rate of claims, billing staff time spent on reconciliations, and your overall revenue cycle management function from hours—and sometimes days—to minutes. Through automation and operational efficiencies, your revenue cycle management process becomes more efficient, letting you focus on optimizing and strengthening your workflows to provide better cash flow and improved revenues.

Also, more accurate and efficient processes lead to less time wasted on time-consuming administrative work and more time focused on client care, leading to improved client engagement and better outcomes.

  1. Achieve efficiencies

Achieving operational efficiencies, coupled with reducing waste, can significantly impact your bottom line. From reducing wasted effort and time, to increasing time and effort spent on optimizing cash flow and revenue, streamlined processes result in a substantial boost.

Automation with a behavioral health EHR platform provides access to instant billing and increased revenue collections, including checks in place for accuracy and compliance. An EHR can automatically identify incorrect coding and signature requirements, cutting down on staff time needed to track and correct claims.

  1. Client satisfaction

Increasing client engagement leads to better client satisfaction. Automated reminders via text, email, and/or phone can help clients easily keep track of their appointments. Offering clients the option to choose their preferred method of communication keeps reminders less intrusive and more relevant.

Many behavioral health agencies are turning to a fully integrated behavioral health EHR system that provides information in one place to track and manage clients’ progress. This helps you gain a full view of client interaction, making for more satisfied clients.

  1. Business intelligence

Data from a fully integrated EHR platform provides insight into every area of your organization. You can track treatment plans and outcomes, staff productivity, and revenue cycle management metrics. Each of these key performance indicators can be used to comply with state requirements, ensuring clients meet their goals and the agency is maximizing cash flow.

Since you can only change what you measure, you can leverage data insights you gain from current revenue cycles into actionable revenue cycle management improvements. This will have a direct effect on your cash flow and revenue.

Conclusion

These five trends are top of list for most behavioral health agencies in 2017 because they can have a significant impact not only on operations, but also on your revenue cycle metrics.

Most importantly, however, is finding the right behavioral health EHR platform that fully integrates the complete life cycle of a client in one single system. All information contained in one place makes for impressive efficiencies, reduced waste, and better client service, satisfaction, and outcomes.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

RH-RevenueCycleOptimization-1

EHR Billing and Revenue Management Best Practices

By | | No Comments

Behavioral health billing and revenue cycle management are complex because the client care process is markedly different from a medical provider. This results in behavioral health agencies trying to find a balance between adequate client treatment plans and a billing plan that’s in line with insurance companies’ policies and procedures.

The following best practices can help you streamline your billing process and optimize your revenue cycle, resulting in significantly improved billing metrics.

  • Start the billing process at intake by capturing every client’s insurance information before their appointment. Make sure you know the insurance carrier’s policies and procedures for submitting claims and getting paid.
  • Have timelines in place to streamline the billing process. For example, designate when staff should write client care notes, when to check for appropriate signatures, and when to perform the claims review process.
  • Prevent and manage your claim denials. Check daily for errors in claims before they’re submitted and fix and resubmit denied claims immediately. An EHR platform with a revenue cycle management solution can help automate this process for you.
  • Make sure everyone knows their role in the billing process. Scheduling staff need to confirm insurance eligibility and collect co-payments, clinicians need to document accurately so the system can pull the right code, and management needs to track key performance indictors to ensure your agency is on track.
  • Track and measure everything. Focus on days in receivables, percentage of receivables over 120 days, and managing spikes in cash flow. A fully automated EHR system offers all of these key metric reports and more.

Implementing these EHR billing and revenue management best practices helps you not only scrutinize your entire billing process and improve it, but also leads to a more consistent cash flow and increased revenue. Finally, a fully integrated behavioral health EHR platform incorporates these best practices and helps you automate your workflows for improved operations and efficiencies.

When you optimize every part of your billing and revenue management processes, your agency will become more profitable.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to create efficiencies and improve workflows that result in increased cashflow and improved revenue cycle management. CT|One automates functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

behavioral health EHR adoption

Adopting a Behavioral Health EHR System

By | | No Comments

Adopting a behavioral health EHR system is becoming more of a “when” than an “if” question. Behavioral health agencies are finding that viewing the adoption of a fully integrated EHR system that combines management, billing, clinician documentation, and reporting as an investment rather than an expense helps them see the value easier. In fact, in a survey of Behavioral Healthcare readers, most respondents are satisfied with their EHR systems and the improvements they’ve realized in cash flow and workflow efficiencies.

Improved client care

The key advantage of behavioral health EHR adoption is streamlined workflow efficiencies across the entire organization. Behavioral health agencies find the elimination of paper charts and records boosts staff and clinicians’ efficiency, leaving more time for client care and less time spent on administrative tasks. Another top advantage is the reduction in claim denials, helping behavioral health agencies achieve high reimbursements rates and improve their cash flow.

Specifically designed for behavioral health

Behavioral health EHR systems are developed specifically with a multi-disciplinary approach in mind. Clinicians and social workers have easy and instant access to client past treatment plans, possible drug interactions, and a host of other data that used to exist in silos. This comprehensive, on-demand access streamlines workflows, making it easier for clinicians to care for clients, billing clerks to manage the revenue cycle, and executives to use aggregated data to identify key business outcomes.

Most users prefer a hosted platform

Interestingly enough, in the same Behavioral Healthcare survey, 34% use a hosted software-as-a-service EHR platform. This platform allows clinicians to access their EHR system from the virtually, without having to purchase hardware to host the application on-site. And it provides a comprehensive, real-time record of treatment and care that’s readily accessible to all authorized users.

Final thoughts

Finally, adopting a fully integrated behavioral health EHR system allows clinicians, staff, and management to create new workflows to gather client data and analyze it to help improve treatment options and care plans—all information is shared easily with all who need it.

In today’s ever-changing healthcare sector, behavioral health EHR system integration is quickly becoming a requirement rather than an option.

Schedule a demo

Contact Remarkable Health today to schedule a demonstration of our powerful CT|One, a fully integrated behavioral health EHR platform built specifically for behavioral health agencies like yours. If you’re still using paper and spreadsheets, CT|One can take your business from chaotic to streamlined, letting you focus on client outcomes and helping more clients than before.

advantages of electronic health records

Advantages of Electronic Health Records for Behavioral Health Agencies

By | | No Comments

Behavioral health is a multidisciplinary field of clinicians, counselors, social workers, billers, and executives who all collaborate and focus on delivering comprehensive, client-centered care for each client they service. Aligning these functions within your organization is where the value of electronic health records (EHR) comes into play. Whether you’re still using paper charts and records, or you have an existing EHR system that’s outdated or light on functionality, here are a few benefits of a full EHR system integration:

  1. Reduce your lengthy client intake process. If your current intake process takes too much time, using electronic health records will help automate and streamline the process. This streamlined process reduces the manual efforts to keep clients from waiting by processing them quickly and efficiently.
  2. Keep track of client eligibility. Insurance can come with restrictions on the type of care and number of visits. An EHR system helps to automate and track client eligibility daily, so that you provide proper treatment and get reimbursed for authorized care.
  3. Reduce or eliminate problems with no-shows. EHR solutions automate client reminders about appointments by sending text messages, phone calls, or emails that significantly reduce no-shows and reduce the time spent manually calling or emailing clients.
  4. Easily generate reports. Need to gather data for a program funding report? It’s easy with an EHR solution that has a set of readily available report templates. Or customize a report to collect the parameters you need to analyze with data that has already been captured within the system.
  5. Reduce effort and time spent preparing for an audit. Thanks to automated data aggregation and electronic health records, you can quickly and easily prepare for an audit—almost at the click of a button.
  6. Streamline administrative tasks. Automate routine and tedious administrative billing tasks with an EHR system. For example, you can automate your billing to run at your leisure that includes scrubbed claims reducing your denial rates and increases reimbursements.
  7. Gather business intelligence. Paper records don’t lend themselves easily to aggregating data to make outcomes more visible. An EHR solution makes it easy to determine what’s driving your results.
  8. Spend more time with clients. Most importantly, a fully integrated EHR platform allows clinicians to spend more time with clients and less time on cumbersome administration, record keeping, and other busywork.

The Remarkable Health Advantage

At Remarkable Health, we are invested in the behavioral health field. And we understand your struggle. That’s why we created CT|One, a powerful, fully integrated behavioral health EHR system that takes the burden of reporting requirements, continuous regulatory changes, and daunting manual efforts across your organization from your shoulders.

Contact Remarkable Health today to schedule a demo to see how CT|One helps relieve you of the struggles so you can concentrate on achieving remarkable outcomes for clients.