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Quality Assurance Archives - Behavioral Health EHR Software

Confidence in Quality – Our Job, Your EHR Software

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By Stacey Torres, Quality Analyst at Remarkable Health

When I tell friends I am a Quality Analyst (QA for short) they often think I work on an assembly line at a factory ensuring certain parts meet a standard for a manufacturer. I quickly back-peddle. As you can imagine, testing computer software isn’t the typical connotation for Quality Analyst. In reality, there are similarities between these two types of QA. Both have the same underlying goal: to ensure the end product goes out to customers and end users in the best possible condition.

The role of a Software QA doesn’t start at the end of the “line” however.  We are involved very early on in a project. Understanding what the project entails at a detailed level helps us to determine the best course of action to take in order to effectively test a particular product feature.  At times, this means we test a feature piece by piece until the full scope of it is ready.  The complexity of the feature dictates our process.

Ideally, QA attempts to use a product the way a client would. Our role is to pay attention to all facets of the feature capabilities, going beyond correct system functionality. We look at screens to make sure color, size, font, etc. are accurate.  We spellcheck and grammar check. I am certain we even do things that make our developers cringe, and click where we shouldn’t click!  Our goal in all of this is to make sure you – the end users of the EHR software we are testing – are able to use this system and each feature successfully, without errors. Our goal is that the software becomes and is a tool you can rely on.

When an end user does experience a problem, QA gets involved to see if we are able to recreate the issue in our in-house QA environment. If so, we take steps to ensure this is properly tested going forward, and then are also part of testing the fix that is deployed to each agency.

At the end of a project, you can think of QA as last in the assembly line.  If we don’t give approval that a system passes our testing, it is not delivered to our customers.

At Remarkable Health, we are committed to creating innovative products and features without compromising quality. For over 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and DD providers. Our integrated suite of outcomes management, EHR and mobile technology arms providers with the tools they need to improve client outcomes by spending less time on documentation and inefficient workarounds and more time delivering value-based care and engagement. To learn more about the CT|One EHR and the CT|One Mobile app, contact us at (480) 550-8077 or visit our website at www.RemarkableHealth.com.