Golden Gate Bridge Survivor Kevin Hines: “Suicide the Ripple Effect”

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Remarkable Health recently partnered with Kevin Hines to help produce “Suicide the Ripple Effect”, a feature length documentary film, currently in production. The film focuses on the devastating effects of suicide and the tremendous positive ripple effects of advocacy, inspiration and action that are helping millions of people find the hope needed to stay alive.

The film takes you on a journey with Kevin, who at age 19, attempted to take his life by jumping from the Golden Gate Bridge. Kevin is now one of the Golden Gate Bridge survivors. Today, Kevin still battles many extreme symptoms of bipolar disorder, but that hasn’t stopped him from becoming a world-renowned mental health advocate, motivational speaker and author who has helped thousands of people choose life. We are excited to help Kevin spread a message of hope, recovery, and wellness as he visits some of the people who have been impacted by his suicide attempt.

Please join us in this mission to help insure this film and its inspirational message of hope reaches its full potential and is seen around the globe by those who need hope the most. You can help by sharing this post with your social networks.

Check out the trailer here

EHR implementation

Steps to a Successful EHR Implementation

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Whether you are replacing paper records or replacing an existing EHR system, the process of transitioning to a behavioral health EHR platform requires significant preparation.

The following steps will help you plan your specific goals and understand the overall impact, easing the transition process and increasing your chance of success.

  1. What are your goals?

Establishing key goals for EHR implementation should be one of the first things you should document. Goals should be measurable, realistic, and include timelines for completion.

Example goals to include:

  • Identify inefficiencies in your current workflow processes
  • Improving revenue cycle, clinical and productivity metrics
  • Providing better access to data across providers and programs.

Key goals should be dynamic. Be prepared to modify your goals as you learn more about your workflows in the next step and how an EHR solution will mesh with or change them.

  1. Is your agency ready for a transition?

The first step is to document your administrative, clinical, and financial workflows. You need to understand how you currently do things to determine where there are areas for improvement and how they may change after EHR implementation.

Are there any technical literacy gaps that require training outside of using the EHR system?

Finally, consider additional financial costs like staffing changes, updates needed to hardware, and a loss of productivity while employees become proficient with the new EHR solution.

  1. Who will be part of your core implementation team?

Designated leadership can make or break your EHR implementation process. Your team should include clinicians, staff, and management of all levels and from all roles.

Your implementation team must have the authority to make decisions concerning the transition process. Also, assign a champion to lead the team. You want someone who can engage others and create excitement around your new EHR solution.

Finally, appoint someone willing to be the point person during and after implementation to answer questions and help others through the transition.

Your EHR provider should also provide a key contact to help you undertake the transition.

  1. Who will be your EHR vendor?

Now you need to search for prospective EHR providers. Your planning in the above steps provides guidance on what to look for in preferred vendors.

A behavioral health EHR vendor supplies a configured platform designed to take your agency’s workflows and optimize them in a way that functions within the EHR system. Part of selecting an EHR vendor is determining whether they will provide the security necessary for your protected health information, so it’s important to look for a certified vendor.

Finally, it’s important to find a vendor that values relationships. You want a vendor that will guide you through implementation and support you like a business partner after go-live. Without this type of business partnership, it’s likely you will have a failed implementation.

Conclusion

While these four steps summarize a successful EHR implementation, planning the details before selecting an EHR vendor puts you on the path to success. Agencies are more likely to experience a smoother implementation and better outcomes when they take the time to plan accordingly.

Where to find more information

Remarkable Health’s comprehensive best practice guide, Behavioral Health EHR Implementation Roadmap, shows you how to create a roadmap for a successful implementation. Download your free copy of the guide today.

The Remarkable Health difference

Remarkable Health offers an implementation methodology that puts your agency first. Our goal is to ensure you have remarkable experiences throughout each stage of your relationship with us.

When you engage with our implementation team expect formal project plans for each program we set up and establish. Once your organization is ready, our extensive training process helps your staff and clinicians become efficient users of CT|One from well before your go-live date.

And once you go live with the system, we are here to provide assistance through any hiccups or roadblocks encountered with the process, serving as a trusted advisor for your organization.

Request a demo of CT|One today to experience the difference a powerful fully integrated behavioral health EHR platform can make in your client care and agency goals.

medication compliance in mental health

Medication Compliance in Mental Health

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The HIPAA Privacy Rule ensures clients’ privacy rights and protections regarding their health information. Nevertheless, the Privacy Rule recognizes when health information may need to be shared to make sure clients receive the best treatment and to ensure the health and safety of the client or others.

Sharing information related to mental health

HIPAA permits mental healthcare providers to share protected behavioral health information in the following instances.

  • Communicate with a client’s family members, friends, or other responsible parties directly involved in the client’s care. You should get the client’s written consent first, if possible.
  • Communicate with family when the client is a dependent adult or a minor.
  • Consider the client’s capacity to agree or object to sharing information. Per HIPAA, this could include when a client is “unconscious, experiencing temporary psychosis, or is intoxicated and cannot agree or object.”
  • Involve family members, friends, or other responsible parties when clients fail to adhere to medication.
  • Listen to family members about clients receiving mental health treatment.
  • Communicate with family members, law enforcement, or others if the client poses a “serious and imminent threat of harm to self or others.”
  • Communicate with law enforcement about the release of a client brought in for an emergency psychiatric hold.

Restrictions

HIPAA Privacy Rule allows disclosure of mental health information for treatment in the above situations and other purposes with appropriate protections.

  • Disclose only the minimal amount of information necessary for the intended purpose.
  • Psychotherapy notes get heightened protection by the Privacy Rule, which restricts them from release.
  • There may be federal regulations governing alcohol and drug abuse confidentiality, and state laws may offer more stringent protections.

Conclusion

If you’re faced with a medication compliance situation with a client, you may communicate with family members or other responsible parties about the compliance issues. This can help you guide your client towards medication compliance and a better outcome for treatment.

On the other hand, only divulge the minimum amount of information required. Be cognizant of both the Privacy Rule and the restrictions on protected mental health information.

The Remarkable Health difference

Remarkable Health’s flagship platform, CT|One, offers a fully integrated behavioral health EHR platform that offers medication compliance and safeguards to help you properly treat your clients with minimal risk.

CT|One has a drug/drug and allergy interaction alert that activates if a known interaction exists. It alerts the user as well as provides information on the specific interaction and the resource from which it came. The interaction alert recognizes minor, moderate, and severe levels, and you can configure it to suppress alerts.

Contact Remarkable Health today to request a demo of this powerful EHR platform. See for yourself how CT|One can help you accurately and safely treat your clients and increase medication compliance.

Remarkable Health Recognized as “The Best of Future: Companies To Watch In The Years Ahead”

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Remarkable Health is proud to be recognized as one of “The Best of Future: Companies To Watch In The Years Ahead” by BestCompaniesAZ as part of their 15th anniversary serving Arizona’s business community. This category of “Best of Future” honors companies that demonstrate great potential for growth and representing a new era of businesses in Arizona.

“Great companies are the product of amazing people,” said Peter Flick, CEO of Remarkable Health. “We have created a culture that celebrates having fun while achieving operational excellence, which has brought and continues to draw in great talent. Being listed as one of the 100 Best companies in Arizona is a huge honor and proves that what we are doing works. We are building something special in Phoenix.”

Remarkable Health’s core values are centered on people and culture. We understand that our associates make this company Remarkable and we continue to invest in them to build a best-in-class organization. We’re excited about the team we’re building, the future of our company, and how we can serve the behavioral health industry.

Check out Remarkable Health in the latest article by BestCompaniesAZ: https://bestcompaniesaz.com/introducing-the-best-of-future-companies-to-watch-in-the-years-ahead/

About Remarkable Health:

Remarkable Health (formerly ClaimTrak) is a leading Provider Success Software company focused on the Behavioral Health and Human Services community. For the last 25 years, our software has enabled hundreds of health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One, is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

About BestCompaniesAZ:

BestCompaniesAZ is a consulting firm dedicated to identifying, developing and promoting great workplaces.  BestCompaniesAZ has been at the forefront of building sought-after employer brands and prestigious workplace awards programs since 2002, including the “2003 Best Companies to Work for in the Valley” program (published by the Phoenix Business Journal), Arizona Most Admired Companies (published by AZ Business Magazine and BestCompaniesAZ), and Top Companies to Work for in Arizona (published by azcentral and Republic Media).  BestCompaniesAZ provides consulting services for organizations committed to workplace excellence, including employee surveys, best practices, national and local public relations, employer branding, culture development and promotional services. For more information, visit http://www.bestcompaniesaz.com or phone 480-545-5151.

billing and revenue management

Trends in Revenue Cycle Management Solutions for 2017

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Behavioral health providers are increasingly seeking ways to improve processes and implement technologies to help them better manage their finances and improve both clients’ and their outcomes. Here are 5 revenue cycle management trends to pay attention to in 2017.

  1. Technology investments

While many behavioral health agencies have implemented an EHR system, they may find their current one doesn’t provide everything they need. A fully integrated behavioral health EHR solution has revenue cycle management solutions that are of particular focus because they accelerate the overall revenue cycle by streamlining process.

Existing and new regulations increase the demand for an integrated solution and in doing so limit the choice of technology vendors that have the capability to integrate a variety of functions needed. Behavioral health agencies need solutions that mesh processes like payments, claims submissions, patient documentation, and overall client care.

  1. Waste reduction

A fully integrated behavioral health EHR system will reduce the denial rate of claims, billing staff time spent on reconciliations, and your overall revenue cycle management function from hours—and sometimes days—to minutes. Through automation and operational efficiencies, your revenue cycle management process becomes more efficient, letting you focus on optimizing and strengthening your workflows to provide better cash flow and improved revenues.

Also, more accurate and efficient processes lead to less time wasted on time-consuming administrative work and more time focused on client care, leading to improved client engagement and better outcomes.

  1. Achieve efficiencies

Achieving operational efficiencies, coupled with reducing waste, can significantly impact your bottom line. From reducing wasted effort and time, to increasing time and effort spent on optimizing cash flow and revenue, streamlined processes result in a substantial boost.

Automation with a behavioral health EHR platform provides access to instant billing and increased revenue collections, including checks in place for accuracy and compliance. An EHR can automatically identify incorrect coding and signature requirements, cutting down on staff time needed to track and correct claims.

  1. Client satisfaction

Increasing client engagement leads to better client satisfaction. Automated reminders via text, email, and/or phone can help clients easily keep track of their appointments. Offering clients the option to choose their preferred method of communication keeps reminders less intrusive and more relevant.

Many behavioral health agencies are turning to a fully integrated behavioral health EHR system that provides information in one place to track and manage clients’ progress. This helps you gain a full view of client interaction, making for more satisfied clients.

  1. Business intelligence

Data from a fully integrated EHR platform provides insight into every area of your organization. You can track treatment plans and outcomes, staff productivity, and revenue cycle management metrics. Each of these key performance indicators can be used to comply with state requirements, ensuring clients meet their goals and the agency is maximizing cash flow.

Since you can only change what you measure, you can leverage data insights you gain from current revenue cycles into actionable revenue cycle management improvements. This will have a direct effect on your cash flow and revenue.

Conclusion

These five trends are top of list for most behavioral health agencies in 2017 because they can have a significant impact not only on operations, but also on your revenue cycle metrics.

Most importantly, however, is finding the right behavioral health EHR platform that fully integrates the complete life cycle of a client in one single system. All information contained in one place makes for impressive efficiencies, reduced waste, and better client service, satisfaction, and outcomes.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

RH-RevenueCycleOptimization-1

EHR Billing and Revenue Management Best Practices

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Behavioral health billing and revenue cycle management are complex because the client care process is markedly different from a medical provider. This results in behavioral health agencies trying to find a balance between adequate client treatment plans and a billing plan that’s in line with insurance companies’ policies and procedures.

The following best practices can help you streamline your billing process and optimize your revenue cycle, resulting in significantly improved billing metrics.

  • Start the billing process at intake by capturing every client’s insurance information before their appointment. Make sure you know the insurance carrier’s policies and procedures for submitting claims and getting paid.
  • Have timelines in place to streamline the billing process. For example, designate when staff should write client care notes, when to check for appropriate signatures, and when to perform the claims review process.
  • Prevent and manage your claim denials. Check daily for errors in claims before they’re submitted and fix and resubmit denied claims immediately. An EHR platform with a revenue cycle management solution can help automate this process for you.
  • Make sure everyone knows their role in the billing process. Scheduling staff need to confirm insurance eligibility and collect co-payments, clinicians need to document accurately so the system can pull the right code, and management needs to track key performance indictors to ensure your agency is on track.
  • Track and measure everything. Focus on days in receivables, percentage of receivables over 120 days, and managing spikes in cash flow. A fully automated EHR system offers all of these key metric reports and more.

Implementing these EHR billing and revenue management best practices helps you not only scrutinize your entire billing process and improve it, but also leads to a more consistent cash flow and increased revenue. Finally, a fully integrated behavioral health EHR platform incorporates these best practices and helps you automate your workflows for improved operations and efficiencies.

When you optimize every part of your billing and revenue management processes, your agency will become more profitable.

The Remarkable Health difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to create efficiencies and improve workflows that result in increased cashflow and improved revenue cycle management. CT|One automates functions so your clinicians spend more time on client care and less time on the computer.

Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

behavioral health EHR adoption

Adopting a Behavioral Health EHR System

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Adopting a behavioral health EHR system is becoming more of a “when” than an “if” question. Behavioral health agencies are finding that viewing the adoption of a fully integrated EHR system that combines management, billing, clinician documentation, and reporting as an investment rather than an expense helps them see the value easier. In fact, in a survey of Behavioral Healthcare readers, most respondents are satisfied with their EHR systems and the improvements they’ve realized in cash flow and workflow efficiencies.

Improved client care

The key advantage of behavioral health EHR adoption is streamlined workflow efficiencies across the entire organization. Behavioral health agencies find the elimination of paper charts and records boosts staff and clinicians’ efficiency, leaving more time for client care and less time spent on administrative tasks. Another top advantage is the reduction in claim denials, helping behavioral health agencies achieve high reimbursements rates and improve their cash flow.

Specifically designed for behavioral health

Behavioral health EHR systems are developed specifically with a multi-disciplinary approach in mind. Clinicians and social workers have easy and instant access to client past treatment plans, possible drug interactions, and a host of other data that used to exist in silos. This comprehensive, on-demand access streamlines workflows, making it easier for clinicians to care for clients, billing clerks to manage the revenue cycle, and executives to use aggregated data to identify key business outcomes.

Most users prefer a hosted platform

Interestingly enough, in the same Behavioral Healthcare survey, 34% use a hosted software-as-a-service EHR platform. This platform allows clinicians to access their EHR system from the virtually, without having to purchase hardware to host the application on-site. And it provides a comprehensive, real-time record of treatment and care that’s readily accessible to all authorized users.

Final thoughts

Finally, adopting a fully integrated behavioral health EHR system allows clinicians, staff, and management to create new workflows to gather client data and analyze it to help improve treatment options and care plans—all information is shared easily with all who need it.

In today’s ever-changing healthcare sector, behavioral health EHR system integration is quickly becoming a requirement rather than an option.

Schedule a demo

Contact Remarkable Health today to schedule a demonstration of our powerful CT|One, a fully integrated behavioral health EHR platform built specifically for behavioral health agencies like yours. If you’re still using paper and spreadsheets, CT|One can take your business from chaotic to streamlined, letting you focus on client outcomes and helping more clients than before.

EHR for behavioral health

Using EHR for Behavioral Health

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An electronic health record (EHR) offers a new, more efficient method of client care for behavioral health agencies. In the past, an EHR system primarily centered around the needs of primary care physicians, medical clinics and hospitals. Today, a new breed of EHR is helping behavioral health providers diagnose, treat and affect positive outcomes for their clients. Using an EHR for behavioral health is replacing the traditional paper charts and other records that made sharing information for client care, billing and management reporting a tedious and time-consuming task.

A fully integrated behavioral health EHR solution combines all facets of an agency’s client care in one comprehensive system. Gone are the silos of information that meant awkward hand-offs between clinicians and billing clerks, which sometimes resulted in lost or missing information. Today’s behavioral health EHRs are client-centered digital records that are created, updated, and processed in real time, with easy availability to authorized clinicians, staff and management. They take into consideration the vast difference between medical intake of a patient and intake of a behavioral health client.

Improving Quality of Care

Using EHR for behavioral health clients allows easy access for clinicians, staff, and even clientele without the drawbacks of paper files. Clients can access a portal to check their records, schedule appointments, or request a medication refill. Clinicians have access to a broad range of information including a client’s medical history, diagnoses, treatment plan, medications, lab results, and other notes. When clients see several clinicians and social workers in an agency, a comprehensive, continuous record is immediately available to coordinate treatment and prevent errors like conflicting medications.

Access to Information

Paper charts, records and notes aren’t readily accessible and are prone to billing code errors that result in denial of claims. Using an EHR for behavioral health makes coding more accurate, resulting in fewer claim denials and quicker payment. Billing can auto-generate after progress notes are updated and electronic signatures captured, eliminating the paper hand-off between clinician and billing staff or administration.

Easy, instant access to client records is available to everyone in the agency who needs it: clinicians, front desk clerks who schedule appointments, billing clerks and administrators for revenue cycle management and executives for reporting and data analysis purposes. A behavioral health EHR is designed to share information with the entire staff in the course of client care and management.

The Remarkable Health Difference

Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cash flow and improve revenue cycle management and automate functions, so your clinicians spend more time on client care and less time on the computer.

Contact us today to request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.

EHR system mental health

When Selecting an EHR System, Mental Health Providers Have Options

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When considering an EHR system in the not so distant past, mental health providers found the field for behavioral health was limited to physical medical conditions. Further, they were unwilling or unable to finance the implementation of an EHR system.

Today, however, behavioral health information is becoming a critical piece of a client’s holistic patient record, and behavioral health providers have options to adopt an EHR system developed specifically for the needs of the behavioral healthcare population.

While the selection and implementation of an EHR system that will meet the diverse needs of behavioral health clinicians, administrative and billing staff, and leadership can be complicated, the reality is that behavioral health EHR solutions are now available, affordable, and meet a wide array of care coordination needs.

Selecting an EHR System

Careful consideration and selection of the right EHR system, coupled with an extensive implementation strategy, can help behavioral health organizations achieve the many benefits and advantages, including a ROI that makes business sense.

There are existing behavioral health EHR systems available that are well-designed to support the life cycle of client care from intake and scheduling to assessments and treatment planning, all the way through to billing. Plus, robust reporting and analytics for tools contribute to better overall business decision making.

Features to Consider

Not all EHRs can function well for behavioral health organizations. Here are a few system features you want to ensure your new EHR system has:

  • The content must be targeted towards behavioral health treatments, such as protocols for psychological disorders and prescription-based treatment. This includes different types of care such as outpatient, inpatient/residential, and offsite visits.
  • A mental health EHR system should capture free text. Clinicians often record individual information about the client in free text, writing down what they observe and what family members tell them. This allows clinicians to manipulate and examine information to make better treatment plans and achieve better outcomes.
  • A behavioral health EHR software solution should be developed with mental health regulatory and payor requirements in mind. This is one of the main reasons why organization need a solution specific for behavioral health.

Creating a Plan

To ensure you select the best EHR system, mental health providers should create a strategic plan for EHR implementation. Clinicians and staff should be directly involved, and their suggestions should form the basis for selecting and configuring the EHR system.

An overarching strategy that identifies the features and benefits you expect to receive is invaluable in helping you evaluate EHR system vendors. Decide on everything you need the system to do, like improve treatment planning, communication, better reporting, and supporting holistic care. Then use that list to choose the best EHR system that meets or exceeds those requirements.

Finally, your workflows might need to evolve and adapt to fit the new EHR system. A system will not fix bad workflows, so if something in your processes creates problems or bottlenecks, the EHR system will only amplify it. This is why you should put all care coordination staff together on a team to map your processes first and work with a knowledgeable behavioral health EHR vendor to help you align processes and the EHR system into a complete platform solution.

Where to Get More Information

Remarkable Health designed a highly informative infographic that highlights important statistics on what you can expect in terms of ROI when you implement a behavioral health EHR system. Mental health providers can see at a glance some of the many benefits that can be achieved.

The infographic uses information from a Behavioral Healthcare Executive study and reports statistics from the Health Information and Management Systems Society (HIMSS) and Behavioral Healthcare Executive.

For instance, an HIMSS Study reports a 98% reduction in rejected claims reported by some behavior health EHR software providers.

For more information, download Remarkable Health’s infographic here today.

ehr software

Results of Implementing EHR Software for Behavioral Health Organizations

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An increasing number of behavioral health organizations are making advances by implementing EHR software solutions, and they’re sharing their success stories with others on how working with an EHR has proved beneficial to client care.

In an interesting study, Behavioral Healthcare Executive surveyed their readers who use EHR software, who reported the following advantages:

  • 23.6% said it improves client care
  • 18.1% said it helps get rid of paper storage
  • 16.3% said it helps staff be more efficient
  • 14.2% said it helps ensure reimbursement
  • 11.1% said it helps track outcomes
  • 9% said it saves time

Only 5.6% reported they saw no advantages.

When Qualitative Improvements Become Quantitative

One caveat to consider is that qualitative improvements provide numerous benefits over time, which can save money. For instance, implementing EHR software can reduce errors, save time, and help prevent dangerous contraindications between medications.

With the shifting federal government focus on a reimbursement model based on quality, these qualitative improvements make for better quality client care and happier clients, which helps organizations meet quality of care mandates.

What You Should Consider Before Implementation

Still, some behavioral health clinicians and staff remain skeptical about the value of implementing an EHR solution. As more and more invest in EHR systems, though, they’re sharing that it seems to be money well spent.

The key to a successful EHR software implementation that generates an ROI depends on the behavioral health facility. If you get organizational buy-in, especially from clinicians, and evaluate your workflows and how they’re going to change to adapt to the EHR system, you’ll be in a better position to choose a solution with the functionality you need.

Where to Get More Information

Remarkable Health created an interesting infographic that highlights useful statistics on what you can expect in terms of ROI when you implement behavioral health EHR software.

In addition to the Behavioral Healthcare Executive study mentioned above, the infographic reports statistics from the Health Information and Management Systems Society (HIMSS) and Behavioral Healthcare Executives.

For more information, download Remarkable Health’s infographic here today.