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What to Consider When Thinking About Investing in a New Behavioral Health EHR System

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You may be tempted to focus solely on the expense of investing in a new behavioral health EHR system, but that would cover only half of the equation—you need to consider the potential ROI that a fully integrated EHR platform can provide.

Preparing a budget is only one step in planning for the switch to a new EHR system. While there are a few things to take into consideration for budgeting appropriately, you should also estimate your potential ROI as part of the financial analysis.

Specifically, look at efficiencies gained in the following areas:

Clinician caseload management.

Automating some of the notation work necessary to complete a case file allows clinicians more time to take on new clients.

Operational efficiencies.

Automating administrative processes through effective technology allows your staff to focus on strategic initiatives rather than menial tasks.

Billing reimbursements.

Automatically generating bills submitted to payers decreases the likelihood of clerical error and results in quicker payment.

Where to Go For More Information

Remarkable Health put together an interesting resource titled Switching EHR Systems? How to Choose the Right EHR Provider you can download for free. In this comprehensive, step-by-step guide, it touches on estimating your potential ROI as you prepare your budget.

Download your copy here.

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Is Your Hybrid Technology Solution Serving Your Needs?

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You’ve faced so many changes in the behavioral healthcare industry, with the Affordable Care Act and HITECH pushing for the adoption of electronic health record solutions. You think you’ve put together a technology solution that addresses all of your business needs, client care issues, and regulatory reporting requirements.

But are you sure it’s serving all of your needs?

The following points may help you answer that question.

Increased Productivity

If you find your staff and clinicians aren’t able to keep up with productivity demands and also report on outcomes with your current system, it might not be meeting all of your needs. A hybrid EHR system can actually cause you more work on the back end in trying to get systems to communicate with each other than a fully integrated EHR platform would.

Better Business Model

As a result of both the ACA and HITECH, you may have made changes to your business model in an effort to achieve compliance with meaningful use and client care initiatives. But if your current workflows don’t mesh well with your technology solution, your needs are definitely not being served. A trusted EHR solution provider can guide you through the changes necessary to take full advantage of EHR technology. This will help you build a better business model that everyone—staff and clinicians alike—can get behind.


Is your hybrid solution holding you back from expanding your services and reaching new clients where they are in the behavioral healthcare process? Or perhaps your solution doesn’t support the complex reporting needs required by state and federal regulatory mandates. A new, fully integrated EHR platform is both scalable and offers fully-featured business intelligence tools for reporting, plus a lot more functionality like mobile capabilities for case managers working outside the office.

Your Next Steps

If any of the above points resonated with your current hybrid technology solution, there’s a comprehensive resource that will guide you step-by-step through the process of switching EHRs to a fully integrated EHR platform solution.

Remarkable Health put together a valuable resource entitled Switching EHR Systems? How to Choose the Right Provider that’s free to download. This valuable e-book covers everything from determining your functionality requirements to researching vendors and preparing an RFP.

Download your copy here and see why making the switch makes more sense than sticking with your current hybrid technology solution.

woman working at computer

Top 5 Features You Need in a Behavioral Health EHR System

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Do you know what to look for in a behavioral health EHR solution that will ensure the fullness of your needs are met for optimal organization success? With the proliferation of behavioral health software vendors offering solutions, it’s hard to determine what’s most important.

Here are the top 5 features you need to ensure a behavioral health EHR solution provides before you commit to a vendor.

  1. Full integration. Some vendors claim their systems are “all-in-one” solutions, but use third-party software to complete their solution. For example, billing and scheduling may be managed on different internal systems or by a third-party vendor instead of fully integrated into a complete EHR solution. A fully integrated EHR solution offers the full spectrum of care functionality on one platform. Centralized data is accessible between functional teams with everything you need to manage your business from a single dashboard. Without the full cache of features integrated into one cohesive system, you run the risk of having information in separate software programs that don’t communicate with each other.
  2. Meaningful Use (MU) and ONC-certified. The Office of the National Coordinator (ONC) for Health IT identifies Authorized Testing and Certification Bodies (ATCB) that ensure an EHR solution meets the definition of “certified EHR technology.” To be compliant with standards, implementation specifications, and certification criteria adopted by the U.S. Department of Health and Human Services, you should choose an EHR solution vendor who is “ONC certified”.
  3. Flexible and Scalable. Look for a solution that is flexible by providing a wide range of content serving many different types of behavioral health programs and populations and is scalable to meet your agency’s needs today and as you grow into the future. This will help you mitigate the risk that your solution will become outdated as your business grows and changes with the ever-changing healthcare environment.
  4. Reporting and Analytics Capable. To easily and effectively meet compliance and auditing requirements, a system and vendor partner offering reporting and analytics capabilities will allow you to generate comprehensive reports as needed. Not only will this help you manage the business end of your practice, but it also lets you mine the data in your system to make better client care decisions.
  5. Paperless solution. This is the goal of a successful EHR solution and one that will have a positive impact on productivity and efficiency. It creates one centralized location for all client information providing your cliincal staff access to real-time data for better care decisions, assist your administrators in making sound business decisions, support seamless billing efforts and improved reimbursements, reduce your paper footprint and free up time to focus on client care and growing your organization.

The ClaimTrak Difference

ClaimTrak’s hosted solution provides all 5 of these important features and much more. For example, our EHR platform integrates with the Health Information Exchange, allows scanning and faxing, and offers auto export functionality so you can send electronic documents to partners.

We put together a valuable resource entitled The Complete Guide to a Fully Integrated EHR for Behavioral Health that offers more in-depth detail on what to look for and how to select an EHR solution.

Download your copy here and learn how to mitigate the risk of choosing the wrong solution.

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How an EHR Software Platform Improves Revenue Cycle Management

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If you’re considering implementing an EHR software solution to improve the quality of client care, a fully integrated EHR system can also help you improve revenue cycle management (RCM) by streamlining the collection process, beginning at the point of care.

The goal of an EHR software platform is to improve your level of client care by sharing patient data among clinical staff. Another advantage is sharing that information captured at the point of care with administrative and billing staff. This creates efficiencies that have a direct impact on your revenue cycle.

Covered Procedures

When your EHR software integrates the clinical data with an RCM system as provided by a fully integrated solution, clinicians can check to ensure procedures and tests are covered by the insurer before ordering them. This reduces the risk of denial and accelerates the time to reimbursement.

In addition, alternative treatments can be explored when a clinician is able to determine what will be rejected by an insurer or if the client can pay for his or her share of the treatment. This not only improves the likelihood of claims being approved on first submission, but also allows clinicians to offer improved client care alternatives that affect the quality of care.

Increased Accuracy

A fully integrated EHR solution that includes revenue cycle management functionality allows data to be captured at the point of care and linked to claims submission. This decreases the likelihood errors are made that result in payment being denied or delayed. Billings can be issued quicker and with fewer clerical errors, increasing efficiency and accuracy.

Revenue Projections

When a clinician makes a diagnosis and determines a course of treatment, an integrated EHR solution allows administrative and financial staff to analyze the data captured in real time. This will increase the accuracy of your practice’s revenue projections, making it easier to plan for the long-term based on actual data involved instead of estimates.

When you add in data analytics, financial projections become more targeted and easier to measure. Instead of making projections based on what is expected to occur in the future, you can use the intelligence gained from the data in your system to extrapolate on actual information.

Revenue Cycle Gaps

By integrating all of your systems in one solution, you’ll be able to analyze the entire workflow from intake to claim submission. This will help you identify gaps where inaccuracies and inefficiencies exist so that you can improve your processes and close these gaps. This will impact not only productivity in a positive way, but will help you strengthen your denial prevention efforts. These gaps in your process can be identified quickly and easily in a fully integrated EHR software platform to tighten up your entire revenue cycle management from beginning to end.

Get More Information

ClaimTrak has developed an e-Book that goes in depth into what constitutes a fully integrated EHR software platform and how to determine if a vendor’s solution meets those requirements.

The Complete Guide to a Fully Integrated EHR for Behavioral Health pulls from ClaimTrak’s vast experience and expertise in servicing behavioral health providers with an industry-leading comprehensive solution.

The guide details what to look for in a vendor and the 12 specific questions you should ask before making your selection. If you’re considering an EHR solution, you need to read this resource first before beginning your search to find the right system.

You can download a copy here.


Remarkable Health Announces New Vice President of Customer Success, Brittany Foust

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Chandler, AZ, November 1, 2016 — Remarkable Health (formerly ClaimTrak) announced today that Brittany Foust has joined the company to further develop a world-class customer success program for behavioral health providers, so that they can help their clients overcome obstacles and be the best versions of themselves.

Brittany joins Remarkable Health as Vice President of Customer Success to continue Remarkable Health’s mission of helping behavioral health providers minimize administrative burdens that take up valuable clinical time. She will work with customer support, professional services, and the training team to drive customer success outcomes, define and optimize the customer lifecycle, and manage the effectiveness of customer success.

With over seven years of experience working in the healthcare technology support and operations field, with companies such as Greenway Health and Vista Consulting Group, Brittany comes with a wealth of experience in the industry working with top-notch customer service teams in a variety of leadership roles. Brittany said, “I’m excited to start a new challenge with Remarkable Health and look forward to working with the Customer Success team to further develop their already extensive support services. I’m fortunate to be joining such a respected company as Remarkable Health that prides itself on top quality customer service.”

Peter Flick, President & Chief Executive Officer, said, “Brittany’s industry experience and healthcare technology knowledge already make her a key addition to the Remarkable Health family. Partnering with someone of her caliber is a sign of our commitment to being the leading provider of practice management software to the Behavioral Health and Human Service community.”

Brittany brings a track record of success from working with multiple executives to transform their support and service operations to meet and exceed organizational goals through the implementation of standardized, repeatable and proven processes and methodologies. She is a proven leader of customer support organizations with a demonstrated record of accomplishment accompanied by seven years of accelerated growth.

For additional information, visit

About Remarkable Health

Remarkable Health (formerly ClaimTrak) is a 25-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.


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Why You Shouldn’t Add an EHR Solution to Your Current Billing System

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If you currently use a billing system in your behavioral health organization and are considering adding an EHR, there are a few reasons you should reconsider this step.

Different systems wont integrate seamlessly.

You’ll create more problems than solutions by trying to integrate two systems from different vendors. Not only will you have the immense headache of trying to manage multiple vendor relationships, but you’ll spend more time trying to mesh these two systems together than it’s worth.

The end result wont be what you anticipate.

If you’re imagining a comprehensive solution that helps you and your staff manage everything from scheduling to intake, documentation and treatment, claims submission, and analytical reporting, you’ll be disappointed with the inconsistent results or lack of efficiency created with mismatched systems. This hybrid answer won’t function the way you need to help you manage your clinical, billing and administrative workflows. This is another headache you should avoid at all costs.

The ClaimTrak Difference

Save yourself time, wasted effort, and money by upgrading to a fully integrated EHR solution that provides everything you need to manage your clinical, billing, and administrative tasks in one simple platform.

Not all vendors are created equal and not all vendors will be able to provide you everything you need on one platform. ClaimTrak put together an informative e-Book titled The Complete Guide to a Fully Integrated EHR for Behavioral Health to help you navigate your way through researching and selecting the right vendor. Inside you’ll find the 12 most important questions you should ask any vendor before making your decision.

Download your copy today for practical advice from ClaimTrak’s years of successfully supporting behavioral health organizations.

question marks on chalkboard

EMR, EHR, RCM, Practice Management…Confused?

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If you’ve been researching EHR solutions, you’ve more than likely come across terminology that leave you a little bewildered. What’s even trickier is figuring out how to select the best solution from the various software offerings out there today.

Here are some basic terms used to describe behavioral health software. This will help you decide what to search for when researching technology for your behavioral health organization.

  • EMR: Electronic Medical Record.
  • EHR: Electronic Health Record.
  • An EMR and EHR are used interchangeably to simply refer to a digital version of the traditional paper-based healthcare records created, managed and stored in a healthcare provider setting. This is the most basic meaning of these acronyms. In the case of healthcare technology adoption, both these terms have taken on a wider implication referring to electronic software solutions that provide a wider spectrum of features to manage a continuum of care beyond the basic record.
  • RCM: Revenue Cycle Management. The cycle refers to all the revenue-side steps that take place from the time a client makes an appointment to when the services they receive are billed for and there is no longer a balance on their account. The more efficient the cycle, the more likely revenues are received.
  • Practice Management: This refers to the day-to-day financial and administrative functions of a healthcare practice including client data capturing, billing tasks, scheduling appointments and report generation.
  • Integrated EHR Solution: When an EMR/EHR are combined with practice management and revenue cycle management functions to create a complete care solution operating on one platform providing a greater level of business efficiency and interoperability.

If you’re interested in an even more in-depth look at what constitutes a successful EHR solution, you need to download the new e-Book The Complete Guide to a Fully Integrated EHR for Behavioral Health.

This information-dense resource will help you navigate the muddy waters and make a selection that benefits your practice, your staff, and your clients.

Download the e-Book today for free.

woman looking at paperwork

Why You Need to Upgrade Your Behavioral Health EHR Solution

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If you’re still dealing with paper records or trying to wrangle together a hybrid mixture of disparate systems, you need to consider upgrading to a fully integrated EHR solution. The cost of upgrading is offset by increased productivity, better revenue cycle management, and more importantly, improved client care.

Here are the top 3 reasons why you shouldn’t put off upgrading any longer.

All systems should “talk.”

Does this describe your current situation:

Your billing system doesn’t talk to your client care records, making it time-consuming and error-prone to submit claims for reimbursement. Or you don’t have a scheduling and documentation system that can help you proactively and consistently manage your client’s treatment.

A fully integrated system has all you need on one comprehensive platform. Billing, scheduling, intake, progress notes, treatment information, e-prescribing, and more —it all comes together in a single system to let you easily manage every aspect of client and administrative functions together. No longer is information sequestered in separate silos that aren’t accessible to everyone.

Take advantage of cutting-edge technology.

There’s a reason why technology is so important in today’s business environment. It creates new and improved processes that lead to real-time efficiencies in almost all aspects of clinical and administrative tasks.

An excellent case in point is voice transcription capabilities. Busy clinicians trying to communicate with their clients during office visits while typing notes into a system can create distractions and frustration. Cutting-edge technology allows clinicians to dictate their notes into a system and have it transcribed into text that’s readily available at a moment’s notice.

Streamline upgrades and new features.

If you’re using a hodgepodge of systems to track your administrative,billing and clinical processes, you understand the difficulty in working with multiple vendors when it’s time to add new features or push an upgrade.

Imagine the convenience of a single system that handles your workflows on both the clinical and practice management side of the house. The vendor pushes upgrades and new features through on their end, eliminating downtime and lost productivity on your end.

Final thoughts

Now imagine dealing with one vendor who provides timely responses and resolution to support your practice. This is perhaps the most important reason why it’s time to upgrade your EHR solution.

This is why ClaimTrak put together a comprehensive resource to help you wade through the process of selecting a vendor to partner with upgrading your EHR solution. Titled The Complete Guide to a Fully Integrated EHR for Behavioral Health, this information-packed e-Book gives you the insight from years of experience assisting behavioral health providers achieve marked improvements in client care and business efficiency.

Download your copy today and see how this one decision today can help your practice succeed in the future.

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Are You Ready for a New Behavioral Health EHR Solution?

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Are you considering upgrading your current systems to a fully integrated EHR solution offering complete care functionality on a single platform? Or perhaps you’re still using paper records and spreadsheets to manage your practice and realize there must be a better way.

Here are a few questions you should ask first to see how ready you are to make the switch.

Is your staff ready for a change?

Maybe staff morale is low because everyone spends more time chasing down information and processing paperwork and less time focusing on how to help clients become healthier and more vital.

Is client care truly optimized or is your staff trying to make it through the week?

Providing excellent client care is everyone’s ultimate goal and those on the front lines of behavioral healthcare are struggling to find ways to do more with less. Not being able to fully live your organization’s mission can cause staff burnout and frustration.

How can an EHR platform can help answer those questions?

Upgrading to a fully integrated behavioral health EHR solution results in efficiencies that give clinicians and staff more time to treat clients and eliminates the need to use multiple systems or waste time digging through paper files . And a new EHR solution lets your staff leave the office and still stay connected to the practice.

Imagine the boost to morale if your staff had more time to focus on what really matters—client care. Making the decision to upgrade to a new behavioral health EHR solution is a crucial step towards helping your organization achieve those goals.

A new resource offers more information.

ClaimTrak put together a highly informative resource to help you determine if you’re ready to upgrade your EHR solution. Titled The Complete Guide to a Fully Integrated EHR for Behavioral Health, this information-dense e-Book gives you the advice gained from years assisting behavioral health providers achieve excellence in client care and overall business efficiency.

Download your copy today.