Taking off the Blindfold: Cliffs, Data, and Analytics

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By Laura Couch, Business Intelligence Developer at Remarkable Health

You’ve most likely heard the saying “you never know what you have until it’s gone.” It is even truer in the business world: that without analytics in some form or fashion, you never know something is wrong until it’s really, really wrong. Running a business without a smart team of people digging through data and providing directional and actionable feedback is like driving at full speed with a blindfold on – hoping you will not drive off a cliff.

Setting the Scene

Imagine owning a medium sized behavioral health center. Financially, things are going smoothly and there is no shortage of clients.

You begin to hear some potentially unsettling talk from the therapists regarding the overwhelming number of clients with low functioning levels and severe mental illnesses. Working in behavioral health, those two bits of information are not alarming in and of themselves, except for the fact that the therapists also note the dearth of clients improving to a more maintenance mode in their mental health journey. Even more disturbing, you are told that a few therapists are so overwhelmed and frustrated they are considering leaving your company.

What happened? When did it happen? What is the actual problem behind their frustration? How can you fix this before you lose your employees?

What’s the Problem? Life without Data!

Without proper analytics or even simple data visibility into your business, it can be difficult to diagnose these issues on the fly. Using just your knowledge of past events, you can speculate on what got you here.  You might remember one of your strongest therapist mentors, Oliver, moved out of state about eight months ago. He was replaced with another trusted therapist, Jennifer, who has worked for you for ten years. And approximately six months ago, you saw a huge influx of clients and had to quickly hire additional therapists to meet the demand. For better or worse, one of the three therapists did not yet have her certification and the other two have been practicing solo for under two years.

In your assessment of your company, nothing changed from a finance perspective. In fact, by hiring newer therapists – you saved money – seemingly a positive outcome. Well, you never know something is wrong until it’s really, really wrong. Unbeknownst to you, trouble has been brewing. Now your therapists want to quit and your clients are not showing improvement.

Because there was a lack of a data-driven view of your business available, you did not see the cliff ahead. You have just now pulled off your blindfold with mere seconds to jerk the wheel and steer your car to safety.

Revealing the Cliffs Ahead! Data Delivers. 

With an analytical view of the ins and outs of your agency, you would be able to identify the trends over the past few months, serving as red flags. For instance, a simple visualization would highlight that overall client progress took a downward turn after Oliver moved out of state and was replaced with Jennifer. Although your number of clients increased with the hiring of new therapists, their clients have not seen any progress at all.

A quick staffing view would reveal that all three new therapists were assigned to a mentor who had only a few more years of experience than themselves. In addition, a client visualization would highlight that the new therapists were immediately assigned a hefty number of clients, resulting in less experienced therapists shouldering an above average client load.

While these events, when thought through as a narrative of doom, point distinctly to a downward spiral, you just did not put it together as it transpired. On the surface and according to the books, everything seemed fine. With just these few metrics of client progress over time, staff tenure by mentor, and number of clients per therapist, you can take action and implement solutions such as smarter client assignment, additional training for therapists, and a few conversations to figure out why Jennifer may not be as effective as Oliver.

Take off the Blindfold through Insights   

While this was just a simple scenario, it demonstrates how much value your data has and how crucial it is to monitor data even when you think the road is clear. Data analytics and visualizations can keep you far from cliffs and even see around the curves of the road up ahead. To learn how our Insights product can help you monitor data within your EHR system, please schedule a 30 minute meeting with one of our specialists.

Embracing Engagement As A New Standard Of Care

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By Jodi Fadrigon, Implementation Manager at Remarkable Health

 

If we want to improve the lives of people with mental illness and their families, we must shift to a culture that embraces engagement as a new standard of care.  How do we as providers better serve people with mental health conditions who are not engaged in care?  We need to better understand the process of engagement and explore how the quality of relationships and interactions affect outcomes for people with mental illness.  We must also have an understanding of the factors that contribute to effective engagement in mental health care.

What is engagement? 

Engagement is the strengths-based process through which individuals with mental health conditions form a healing connection with people that support their recovery and wellness within the context of family, culture and community.

Engagement is built and sustained on the foundation of hope, mutual trust, respect, effective communication, and overall rapport and recognition of the strengths and resources people experiencing mental illness bring to their own recovery.

Contributing Factors

Encouraging a client’s willingness and commitment to engage in treatment can be very challenging.  It is common for a client to disengage if he/she senses treatment is not working, he/she lacks trust in the process, or he/she has difficulty accessing treatment for reasons such as transportation.  Given each client’s situation will be unique based on their social determinants, it is important to look at solutions to improve engagement that target any and all presumed roadblocks for the individual.

How Can We as Providers Help

As providers it is our job to find effective and creative ways to build and maintain relationships in order to improve client engagement.  Some ways we can do that are as follows:

  • Meet the client where they are at. Listen, observe, and ask the right questions at the right time.  Do your best to speak the language of your client, listen without judgement and be mindful of when to confront.
  • Instill Trust. As providers we do not always know how/what our client is feeling when beginning treatment. It is important to use our training, empathy and compassion to build trust with our client.
  • Include them in all decisions. A sure way to effectively achieve buy-in, is to include the people who will be impacted in the decision. This would be no different for a client/therapist relationship.
  • Establish concrete goals. A client can often feel discouraged when he/she does not have clear and concrete goals to measure progress. It is also important to meaningfully include the client in the development of these goals.
  • Identify barriers and create solutions. It is important to be sensitive through the process with your client – remain curious and non-judgmental and always attempt to be a part of the process. This will keep you mindful of any barriers – cultural, attitude-based, or environmental – that will present themselves.

In conclusion, promoting a culture of engagement will require change in how we, as a society and providers, view mental illness and the individuals who live with mental illness.  Providing a safe connection to care for behavioral health clients is essential for improving client treatment and increasing client engagement, ultimately building excitement for the client to participate in and follow through with services.

About Remarkable Health

For over 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and DD providers. Our integrated suite of outcomes management, EHR and mobile technology arms providers with the tools they need to improve client outcomes by spending less time on documentation and inefficient workarounds and more time delivering value-based care and engagement. To learn more about the CT|One EHR and the CT|One Mobile app, contact us at (480) 550-8077 or visit our website at www.RemarkableHealth.com.

10 Mistakes I/DD Providers Should Avoid When Implementing a new EHR.

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Medicaid managed care for the I/DD population is sweeping across the country, along with other funding changes from grants and fee-for-service, to Medicaid waivers and value-based payments. These new oversight and funding models are putting pressure on I/DD providers, forcing executives to think outside the box in terms of financing, managing performance, and technology. Oftentimes, many providers may be focused more on the features of the software than how they are going to implement it into their workflow. The result is while the software works, it might not be used or used to its fullest because the implementation was lacking.

A lot of what goes into effectively using new technology happens before you make your purchase. So be sure you don’t make these mistakes when selecting and implementing your EHR for your I/DD organization.

    No Buy-In

    You need the buy-in of clinicians and staff in your organization to be successful at choosing and implementing new EHR software. One of the most common mistakes that organizations make is letting one person choose the software without buy-in from everyone else. The result is often resistance to the final choice and providers or staff who fight making the change. We recommend you gather feedback and requirements from you staff through surveys and focus groups before looking for partners and communicate progress to your staff at key milestones in the project. This will help keep staff involved and informed but allow the decision makers to determine best product fit and scope of implementation at a much quicker pace.

    Undefined Expectations

    Before you select a partner, you have to set clear expectations around what you want in an EHR, what your agency needs, and what resources are available. Because an EHR will sync your entire organization around the client story, this will need to be tailored to each department. This requires input from everyone so that it will work for the whole business and not just the clinicians or agency director.

    Not Assessing Workflows

    It’s important to realize implementing a new EHR may mean you need to change intake, assessment, billing or documentation workflows – just to name a few. It’s important to evaluate your current workflows across the entire client lifecycle before you make a change. The fact is that the workflow will change and those changes will vary depending on how you do things now. To make the most of the EHR, you have to be open to change. By mapping out your current workflow, you can work with your new technology partner to identify areas that will need adjustment. Then, you can prepare for and manage those changes successfully.

    Lack of Objectives

    Objectives are not the same as expectations. Objectives are specific goals. Setting goals allows you to make sure that the solution you choose and processes you put in place are designed to help you reach certain objectives. You need to ask some basic questions. Do you want to make more money? Provide better client care? Improve documentation costs? Expand your services? For each service, these essential goals are unique. It’s important to make your goals S.M.A.R.T. (specific, measurable, attainable, relevant and time-tracked).

    Inadequate Infrastructure

    Be sure you have the right infrastructure in place for your EHR. A lack of necessary bandwidth can slow down every process in your agency when you launch. Make sure you have the connectivity and speed to complete all your tasks and choose the right hardware for your needs.

    Missing Milestones

    Once you are ready to start your implementation, don’t forget to set some clear milestones for success with your technology partner. Set realistic dates for achieving specific items like training, billing, etc. Then, don’t get derailed by implementation challenges. Stick to your schedule!

    Inadequate Training

    If people are not trained adequately it will slow down your transition to an EHR. So don’t skimp on the training! Get as much training as you need for everyone on your staff, and select staff to train as super users to support the rest of the staff after your training is over.

    Unprepared Clients

    No matter how well trained and prepared your staff are, the change to EHR will slow things down initially. Tell your clients what is going on and ask for their patience and understanding.

    Bad Customer Experience

    Many providers don’t think about how the EHR will impact their interaction with clients. The fact is that using technology to document while you are with a client does affect that experience. Awareness is the first step to addressing this. Think about what type of device will work best and how you can use it to engage the client instead of letting it come between the provider and the client. Always be thinking of the client – and make sure your workflow and system configuration ensures the interaction provides a positive experience.

    Thinking You’re Done

    When it comes to managing your agency and improving your business, you are never done. Whether it’s EHR or billing, there is always something new. And you should expect your partner to have a robust plan for ongoing product development. These new tools and features will help you continue to improve the quality of your client care and the management of your business.

Pawnee Mental Health Services Hits the Road with Remarkable Health’s CT|One Mobile App

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The delivery of quality behavioral health services comes with many challenges, especially in terms of portable documentation platforms. In order to assure compliance and billing efficiencies, providers need electronic health record (EHR) technology that can move with their clinicians and synch seamlessly back to the home office—especially when clinicians spend the bulk of their day serving clients in outlying locations.

Pawnee Mental Health Services (PMHS), headquartered in Manhattan, Kansas, serves 10 counties, many of them deeply rural. The not-for-profit organization provides a range of onsite and community-based services for adults and adolescents, including substance abuse and addiction recovery issues and emotional health support.

PMHS began looking for a behavioral health EHR solution in 2016. The organization decided on Remarkable Health’s fully integrated and ONC-certified EHR system, which includes clinical documentation, client engagement tools, billing interfaces and data analytics. The new system gave the agency all the functionality it desired—but only from the home office.

“When we compared other systems, we decided Remarkable Health’s EHR system was the best one for us, but we really needed a mobile application as well,” explains Shelli Schottler, LMSW, Community Services Director at PMHS. “So, in 2018, we agreed to be a beta test site for its new mobile app.”

Getting Mobile

PMHS began by introducing the CT|One Mobile app to 10 of its technology-savvy clinicians—about 10 percent of its staff. The agency’s clinicians use the app on smartphones, giving them access to client lists, client demographic information, case management documentation, scheduling tools and other features.

As an integral part of the project, the agency’s clinicians provide regular input on ease of use, functionality and the clinical and business improvements gained through the mobile functionality.

“We have weekly meetings with the Remarkable Health product team to provide our user feedback and pass along any issues we find.”

Continuity From the Field

Over the years, EHR systems have matured into great storage tools, but haven’t always been good travel companions. One of the biggest game-changers for PMHS was giving its clinicians the ability to tap into the client demographic information, case notes and appointment lists stored in its Remarkable Health EHR system from anywhere – regardless if they had an internet connection or not.

The CT|One mobile app gives clinicians the power of knowledge and efficiency before, during and after a client visit. From an Andriod or iOS smartphone, an agency worker can view client appointments for the next several days, create client notes at each visit and tap into information on the next client. The app saves all documentation and automatically sends the updated data to the agency’s EHR whenever the clinician logs in from a WiFi-capable area.

Being able to document securely from the road erases the distance between the home EHR and the field staff—and eliminates the risk of outdated client record information or not meeting compliance requirements.

Tracking updated appointment data on the mobile platform also saves clinicians from unnecessary travel if a client reschedules an appointment with short notice or changes service locations, a significant time-saver in rural areas where clients can be many miles apart.

Workforce Efficiencies

PMHS has seen many advantages to using the mobile app, but helping staff work better and smarter is the key workforce impact.

“I think the efficiency is probably the biggest advantage,” Schottler says. “The mobile app helps our staff stay more informed and know what is happening with the client before arriving for a visit. Based on the staff member’s role, the app enables clinicians to pull up notes from other providers quickly, which is helpful when our staff members are meeting with other agencies or individuals. That helps us work efficiently and be professional to others.”

Schottler remembers her own days in the field before electronic documentation tools were common. “Before EHRs, I’d have my client list on paper and would write my notes in my car on the way to my next appointment,” she recalls. Now, clinicians need deep case management tools and the ability to capture documentation at every remote site visit, both for efficiency and accuracy.”

“Clinicians are expected to be billing an eight-hour day, but depending on their jobs, they could be out in the field for anywhere from four to six hours a day,” Schottler says. “So that doesn’t give them a lot of time to sit down and document at their computers like an onsite therapist might be able to do.”

Documentation = Billing

Over the past few years, the expectations of timely billing documentation have condensed greatly. In today’s business environment, being able to document accurately and efficiently is becoming a key attribute of agency success—since it all comes down to how quickly the complete service delivery record moves to the claims processing stage.

Being able to capture and save documentation electronically from the field allows clinicians to complete their service documentation for faster billing—something PMHS says has improved its bottom line. “It used to be you could spend a day out in the field and do your documentation later, but now the expectation is basically 24 hours,” Schottler explains. “So, it’s very important for our staff to be able to document what services were delivered in a much shorter time frame.”

As business expectations increasingly connect timely documentation to revenue cycle management, behavioral health agencies are realizing their needs for EHR technology have shifted from being “paper-replacement tools” to becoming a technology partner in client outcomes management and agency efficiencies.

What’s Next

Next on PMHS’ wish list for app functionality is an easier way to accommodate client handoffs—passing an assigned client list from one clinician to another. And, sooner or later, Schottler says, speech-to-text technology will become every clinician’s next craving. Now that they are incorporating the mobile app into their everyday workflows, they plan to take full advantage of the documentation efficiency features already available, like text-to-speech, tagging, signatures and more.

The ultimate future for EHR mobile apps is to be to be able to do anything a clinician can do in the office, but from anywhere. “Ultimately, we’d love it if the entire EHR was accessible from the mobile app,” Schottler says. “That would allow clinicians to see the full treatment plans and maybe even the deeper conversations between behavioral health and primary care physicians.”

 

About Remarkable Health

For over 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and DD providers. Our integrated suite of outcomes management, EHR and mobile technology arms providers with the tools they need to improve client outcomes by spending less time on documentation and inefficient workarounds and more time delivering value-based care and engagement. To learn more about the CT|One EHR and the CT|One Mobile app, contact us at (480) 550-8077 or visit our website at www.RemarkableHealth.com.

Technology Capabilities Behavioral Health Providers Need to Shift Business Practices to Value-Based Reimbursement Models.

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Behavioral health is experiencing dramatic changes in service payment models, most prominently the shift from the old fee-for-service model to value-driven reimbursement. The Centers for Medicare & Medicaid Services, which serves as the primary payer for most behavioral health agencies, has taken a firm stand on value-based payment (VBP) models, replacing the fee-for-service models across acute care, skilled nursing care, behavioral health and therapy.

But how ready are behavioral health agencies for the changes VBP will bring? Remarkable Health conducted a survey in February 2019 to unearth the status of preparation progress, workflow pain points and ongoing needs of clinicians and billing staff.

The need for investing in technology platforms to capture client feedback and field-based data is clear, especially since many clients are already on board with self-reporting (83% of agency respondents say their clients have the ability to self-report outcomes and progress on treatment plans), yet many agencies aren’t able to capture that data electronically or get it into the EHR in an efficient way.

Agencies still using traditional electronic health record technology are seeing the need to upgrade to capabilities that embrace the evolution of how clinicians work with clients and the way behavioral health services are documented and billed.  Below are capabilities providers need to be IT ready for the inevitable changes ahead.

Offline Mobile Technology for Documentation Speed and Accuracy

One of the biggest frustrations is the inability to capture clinical documentation electronically from the field, survey respondents report. When asked to estimate the hours clinicians spend on documentation tasks, almost half of respondents reported spending 11-20 clinician hours per week. For another 22%, clinicians are spending 20-25 hours or more—a devastating impact on their available time.

Remarkable Health’s EHR Mobile App is designed to work with or without an internet connection to enable clinicians to easily document and coordinate care – regardless of their location. Clinicians use the app on smartphones, giving them access to client lists, client demographic information, case management documentation, scheduling tools and other features.

Business intelligence dashboards for deeper data analytics and insights

Many agencies report deep problems in understanding how outcomes and billing data are affecting the agency’s bottom line. The number one financial hurdle: 42% of respondents identified the lack of knowledge of or access to predictive analytics tools—ways to view and analyze current data patterns to learn how an agency can improve its clinical processes and business outcomes. More than 37% of respondents also named the inability to predict acceptable levels of agency risk, while 35% noted the difficulty of tracking actual unit costs for billing. Billing accuracy and efficiency equal revenue, yet 45% of respondents identified the inability to adequately track claims data as a hurdle to revenue.

Remarkable Health helps providers overcome this challenge with Insights, our business intelligence dashboard that equips providers to make impactful business decisions by placing data at their fingertips, such as A/R balance/aging, appointments, authorization, claim status, progress note production, revenue treatment plan, unsigned notes – and more.

Technology designed around the staff roles and workflows to streamline care coordination and improve agency efficiency.

Among the issues involved in moving toward successful VBP reimbursement processes, survey respondents identify serious gaps in IT capabilities and staff data capture capabilities, as well as disconnects in documentation workflow and time-to-bill conversions. The above data points also indicate the relative inability to track performance data and quality improvement initiatives, both of which are crucial to succeeding well under the VBP reimbursement system.

Whether you are upgrading or going 100% digital for the first time, Remarkable Health’s EHR, CT|One, streamlines workflows and drives better outcomes along the entire clinical care, billing and reporting continuum. Inefficiencies are eliminated. Progress notes are a breeze. Claims get paid faster. Reports put data at your fingertips. Our fully integrated EHR solution is the result of over 28 years of supporting behavioral health agencies with technology solutions. Our EHR software is built to support an agency from client intake to claim submission. The entire system works seamlessly together to improve your agency workflows for outcomes management and agency efficiency.

Emerging Technology – Client Engagement  

Reduce dropout rates and improve retention rates with outcome-focused client engagement

The need for investing in technology platforms to capture client feedback and field-based data is clear, especially since many clients are already on board with self-reporting (83% of agency respondents say their clients have the ability to self-report outcomes and progress on treatment plans), yet many agencies aren’t able to capture that data electronically or get it into the EHR in an efficient way. Sooner or later, clients may demand a bidirectional platform to take part in their own health, and client satisfaction ratings will become a very prominent part of how successful agencies do business.

In early development, Remarkable.me is the next generation of client engagement with a mobile app powered by Bells, an intelligent care assistant that leverages the many data points captured by your EHR platform to increase client engagement, enrich the care experience, and keep staff informed of clients’ progress in between sessions.

The time is now to look beyond electronic health records.

In behavioral health, what your agency doesn’t know can impede your clinical success and business revenue under VBP. Agencies need a solid understanding of their own IT capabilities, their billing strategies and their clinician workflow in order to succeed under the new VBP reimbursement models. Now more than ever, behavioral health agencies need to evaluate their ability to perform under the VBP model, before the documentation gaps begin to hit the revenue stream. Above all, agencies must grow beyond EHR technology that merely serves as a “electronic filing cabinet” and join forces with a robust technology partner dedicated to client outcomes management and agency efficiencies.

VBP-ready technology partners should offer these core competencies:

  • A flexible system that can adapt to the policies and procedures of the agency, and compliance standards with state/federal regulations and payer contracts – without the need of vendor support
  • A streamlined implementation process and detailed project plan to keep switching costs low
  • Mobile EHR capabilities that work online and offline
  • Offline mobile processes that don’t require additional applications or manual workarounds to document care when internet service isn’t available
  • Investment in research and development, not just sales and marketing
  • A dedicated support team for custom or future development needs

To view more stats from the research, view our VBP readiness presentation on SlideShare.

About Remarkable Health

For more than 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and DD providers.  Our integrated suite of outcomes management, EHR and mobile technology arms providers with the tools they need to improve client outcomes by spending less time on documentation and inefficient workarounds and more time delivering value-based care and engagement.  To learn more about the CT|One EHR and the CT|One Mobile app, contact us at (480) 550-8077 or visit our website to schedule a free consultation at www.RemarkableHealth.com.

 

Remarkable Health Launches Mobile Technology to Help Behavioral Health and DD Providers Adopt Value-driven Reimbursement Models

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New mobile capabilities drive innovation in clinical documentation, data analytics and client engagement

 

Scottsdale, Arizona: Remarkable Health, an innovative technology partner for behavioral health and DD providers, announced today new survey data on the IT readiness of behavioral health providers for value-based reimbursement models. The survey results reveal some red flags in preparedness, including a disconnect between the confidence in readiness and the actual IT progress toward readiness. Agencies still using traditional electronic health record technology are seeing the need to upgrade to capabilities that embrace the evolution of how clinicians work with clients and the way behavioral health services are documented and billed. Since many responding agencies also report the intention to expand their services in community- and home-based settings, readiness will increasingly involve the ability to capture clinical documentation in a mobile setting and to capture billing-ready service data from the field to improve client outcomes and lower care costs.

Another significant trend from the research is the change in how agencies document and track client engagement and client interaction in their treatment plans—and how well the agency’s technology is geared to embrace those shifts, whether the data is gathered in the field or on a client portal. However, among the issues involved in moving toward successful value-based reimbursement processes, survey respondents identify serious gaps in IT capabilities and staff data capture capabilities, as well as disconnects in documentation workflow and time-to-bill conversions.

At NATCON 2019, Remarkable Health is launching two new products to arm providers with innovative client engagement and clinical-based business intelligence tools.

  • Remarkable Health Insights: This mobile-friendly business intelligence dashboard empowers key stakeholders to make impactful business decisions by placing data at their fingertips, such as A/R balance/aging, appointments, authorization, claim status, progress note production, revenue treatment plan, unsigned notes and more.

 

  • Remarkable.me: Currently in early development, this client-facing mobile app will reduce dropout and no-show rates by improving the provider-client relationship with real-time engagement capabilities. Powered by Bells, an intelligent care assistant, machine learning will leverage the many data points captured by a provider’s EHR platform to increase engagement, enrich the care experience and keep staff informed of clients’ progress in between sessions.

“The mission at Remarkable Health is to help providers remove the obstacles to quality care and outcomes through technology,” says Peter Flick, CEO. “We want to partner with providers to collaborate and identify opportunities to shape technology for the shifts ahead through innovation and thoughtful development.”

Over the past year, Remarkable Health has worked closely with several providers to develop its offline mobile app for client information, case management documentation and scheduling. “I think the efficiency is probably the biggest advantage,” said Shelli Schottler, LMSW, Community Services Director at Pawnee Mental Health Services, Manhattan, Kansas, whose clinicians are using Remarkable Health’s CT|One Mobile EHR. “The mobile app helps our staff stay more informed and know what is happening with the client before arriving for a visit. Based on the staff member’s role, the app enables clinicians to pull up notes from other providers quickly, which is helpful when our staff members are meeting with other agencies or individuals. That helps us work efficiently and be professional to others.”

 

Visit us at NATCON 2019 at Booth 911 to hear CEO Peter Flick and and CTO Alan Ortego speak on how to remove the documentation and workflow obstacles to prepare for value-based payment models and other upcoming industry changes.

To join the conversation, schedule a meeting at NATCON.

 

About Remarkable Health:

For more than 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and I/DD service providers. We believe the services our partners deliver work best when centered around the needs of their clients. Our integrated suite of outcomes management, EHR, mobile and data analytics technology ensures the entire team is armed with the right tools to improve client outcomes and agency efficiency. Our solution flexes to the unique procedures, workflows and regulations of our partners so they can eliminate costly workarounds and focus on delivering value-based care and engagement. Experience the Remarkable difference, contact us at (480) 550-8077 or www.RemarkableHealth.com.

Top 3 Features Within EHR Mobile Apps That Improve Documentation Efficiency for Community Behavioral Health Providers

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Community Behavioral Health providers can often face numerous challenges related to the documentation of services.  Providers often support large caseloads while needing to maintain productivity, meet documentation requirements and maintain exceptional client care.  With the increase in demand for providers to become more efficient, we look to technology for assistance in meeting these needs. After interviewing providers and partnering with them to develop the Remarkable Health EHR application, there were 3 features that stood out as critical to create efficiencies for staff delivering services and documenting care. These features include the ability to assist providers with efficiency and accuracy when documenting, ensuring documentation is signed and up-to-date, and creating and scheduling follow-up appointments.

Feature #1: Tagging Increases Efficiency and Accuracy When Documenting Care

Writing progress notes can be a time-consuming task. While some providers may write their notes directly after services are provided, there are many instances where notes are not written until several days after the contact with the client, which increases the chances of inaccuracies and/or missing facts.  With its simplistic look and feel, Remarkable Health’s EHR mobile application allows providers to enter notes with speed and accuracy, while maintaining the clinical workflow. While decreasing the time it takes to enter clinical notes is a positive step, accuracy and efficiency is the number one goal of the app. To increase the likelihood of clinically sound notes, we added a “tagging” feature to the EHR mobile application. The tagging feature allows the user to select a category in the assessment section of the progress note, which in turn, creates the beginning of a clinically appropriate progress note.  During the session with the client, the provider can continue to quickly select key words to develop their assessment. For example, if the client had a flat affect, the provider is simply tagging “flat affect” and the application will provide the following language “The client presents with a flat affect as evidenced by…” allowing the provider to add additional context to create a unified language with a client specific feel.

Feature #2: Simplified Signature Capabilities Makes it Easy to Keep Documentation Up-to-Date

Remarkable Health’s EHR mobile application allows a provider to review the client’s consent form(s) regardless of the location or internet connection. The provider can then discuss the consent form(s) with the client and upon client agreement to the content(s), he or she will confirm the agreement for one or multiple forms.  Once confirmed, the client will only need to enter their signature once, which will populate on all accepted forms.  Immediately after the form(s) has been successfully reviewed and signed by the client, the updated version will seamlessly sync back to their clinical record.

Features #3: Ad Hoc Scheduling Improves the Client Experience – And Helps Keep Clients Engaged

As the contact with the client wraps up, it is now time to schedule a follow up appointment.  Remarkable Health’s EHR mobile application gives the provider the ability to review their schedule, find an opening and schedule their next appointment with the client.  This eliminates the need to call the office and speak to the front desk staff to schedule the next appointment, ultimately saving time for both the staff as well as the client.  All openings and next 10 consecutive appointments are available at your fingertips in the mobile application, thus creating a seamless workflow and positive experience for the client.

BONUS Feature:  A TRULY Offline Mobile Application Improves Coordination and Efficiency

It is important point out one additional bonus feature of Remarkable Health’s EHR mobile application, the ability to work offline.  All of the previously mentioned features to increase efficiencies can be completed without a cellular/Wi-Fi connection, resulting in a completely offline experience.  Within one client contact, the provider has efficiently reviewed and updated the client’s consent form, scheduled a follow up appointment and completed their progress note in an accurate and timely manner.

Ready to experience the Remarkable Difference? Visit our website to learn more about our mobile application and schedule a demo today.

3 Ways Electronic Health Record (EHR) Mobile Apps can Improve Outcomes for Behavioral Health and DD Providers

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It is important to deliver high-quality behavioral health and DD services each time a provider encounters a client. These services can range from an initial session with a client to writing full fledge notes that document a client’s progress towards their goals and objectives. But with more services being delivered in the client’s home or community setting, providers are finding it difficult to get their notes done closer to the service delivery time, which can lead to inaccuracies or incomplete documentation for billing. In order to assure compliance and billing efficiencies, it’s critical that their electronic health record (EHR) technology move seamlessly with their clinicians and synch back to the home office—especially when they spend the bulk of their day serving clients in outlying locations. This need for an EHR mobile app roots directly from the crucial ability to work offline in remote areas with weak or no internet connection or access.

But beyond billing efficiencies, what benefits does a mobile EHR bring to providers to ensure improved client outcomes? To help answer this question, Matt Banyai, Product Manager at Remarkable Health, shares 3 ways a mobile-first EHR will not only help providers improve their billing inefficiencies, but also client engagement and outcomes.

#1: Mobile EHRs Will Improve the Client Experience

The last thing a clinician wants to do is stop care to document an event or progress. The right mobile EHR application should help clinicians validate, create, and edit certain areas of interest pertaining to their everyday job duties – without having to rely on internet connectivity. These include reviewing client demographics, clinical documentation, progress notes, and upcoming or historical appointments. With a mobile app, clinicians can easily search and review these areas of interest before, during, and post visits with their clients as desired. This ability is a game-changer in the fast-paced world of a behavioral health and DD clinician or staff member. Simply put: it creates more face-to-face time with the client to focus on their progress and well-being, instead of screen time documenting in the office before or after hours. Ultimately leading to a better experience for the clients receiving care.

#2: Mobile EHRs Reduce Documentation Costs – And Improve Work/Life Balance for Staff

The right mobile EHR application should impact a clinician’s workflow dramatically and work in a rural and offline environment. This capability will enable clinicians providing services in the community to practice most of their normal day-to-day duties at the tips of their fingers. This will not only increase the accuracy of data and clinical performance, but also the ability to schedule a follow-up session while still face-to-face with the client. The power of mobile means clinicians can create a real-time session progress note that is more intuitive and concise to the progress of their client before, during, or immediately after the session.  This should then seamlessly sync back to their EHR system of record. This eliminates the need to jot notes down on paper to then later re-create the typed version of the note in the system of record at home or in the office. As for scheduling follow-up sessions, clinicians can now schedule these additional sessions with real-time sync functionality, instantly visible in their agenda.  With real-time documentation at their fingertips, clinicians can now spend more time with their clients, document care – and still be home on time for dinner.

#3: Mobile EHRs Give Clinicians More Time to Focus on Goal Progress

Through recent studies and interviews with Remarkable Health partners, providers report that their clients are being positively impacted when clinicians use the Remarkable Health mobile EHR application.  This is mostly due to the app giving clinicians increased time with the client to focus on goal progress. Another notable impact is the mobile EHR increases the ability to meet clinician-to-client in the client’s environment of choice; meaning the client’s home, school or business – where they spend most of their time and are comfortable with their surroundings. Our clinicians state that meeting the client’s in their desired environments has allowed them to have clearer insight into the client’s needs and can focus on the progress during real-world situations.

Remarkable Health’s Mobile Companion App

Remarkable’s Mobile EHR app provides clinicians the ability to be more effective, efficient and work in an offline manner to meet the client’s everyday needs. As we continue to enhance the application, we are positively impacting the lives of not only the everyday clinician, but the clients as well – ultimately the why of all we do.

Visit our website to learn more about our mobile app and request a demo today.

Want to experience our Mobile EHR at NATCON?  Visit us in Booth 358.

Remarkable Health Welcomes Mostafa Ahmed As Chief Financial Officer

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Scottsdale, AZ –  March 4th, 2019 – Remarkable Health is proud to announce that Mostafa Ahmed has joined the company as Chief Financial Officer. Mostafa will oversee the finance and accounting team at Remarkable Health, and lead the company’s financial reporting, budgeting and forecasting. Mostafa is an experienced Financial Executive with over 20 years of experience.

Mostafa will help with the development and execution of Remarkable Health’s strategic plan and growth initiatives. “I am honored to join Remarkable Health and be part of some of the most innovative minds in the healthcare industry. Our goal is to develop the best, most user friendly technology out there to enable the behavioral health agencies to focus on what really matters. I am looking forward to working alongside our growing world class team to execute the company’s growth strategy and serve more and more happy customers.”

“We’ve found a great asset in Mostafa. His experience working with similarly structured SaaS companies will be of tremendous value to Remarkable Health as we continue down our path of growth and innovation,” said Peter Flick, President and Chief Executive Officer. “In addition to being highly intelligent, Mostafa’s friendly demeanor, combined with his ability to Get Shit Done, make him the ideal culture fit for us.”

Mostafa served as CFO in a number of high-growth software companies where he was responsible for investor and lender relations, developing and managing financial and business strategies, and legal and compliance. Mostafa has significant experience in Mergers and Acquisitions, Private Equity transactions, structure and management of complex equity and debt capital. Mostafa serves as an Advisory Board member in a number of high-tech startups and non-for-profit organizations. Mostafa is a CPA (inactive) and holds a BS in Accounting from the University of Ain Shams, Egypt.

For additional information, visit https://www.remarkablehealth.com/

 

About Remarkable Health

Remarkable Health is a 26-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.