The Top 5 Technology Trends for Behavioral Health and Human Services to Watch For in 2019

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Like many other industries, technology is revolutionizing behavioral health. Ideally, it should support and enhance clinical care for patients while providing real-time behavioral and psychological care for staff providing treatment.

To help you navigate the next year of behavioral health technology trends and changes, our product managers and business analysts share which trends they think will emerge in 2019 – and beyond:

#1: Artificial Intelligence Will Drive Cleaner Data Capture
Kyle Woodruff, Sr. Product Manager

Artificial Intelligence (AI) is the next big thing in health IT and it’s ready to make an impact.  We are starting to see AI make its mark already; IBM’s Watson is a great example. AI is going to allow more data to be captured faster than ever before, accomplish repetitive tasks, and process predictable outcomes that will help clinicians get time back in their day. With the introduction of AI and its ability to capture data cleanly and more efficiently, it’s quickly becoming something we can’t live without. As time goes on, we are going to see AI get even more up close and personal as newer interfaces for AI emerge. Using AI to capture data and as virtual assistants is only the beginning, wait until you see what tomorrow brings.

#2: Enabling a More Mobile Workforce Will Help Increase Productivity and Efficiency
Matt Banyai, Business Systems Analyst

Most employees these days do not need to be “inside” an office to get their work accomplished accurately and efficiently. The mobile era has provided individuals the ability to use mobile devices to accomplish many work activities at a highly productive rate. Bring Your Own Device or “BYOD” is becoming more widespread throughout businesses as it allows employees to use their own devices for all work-related activities, such as meeting with clients at their locations for added convenience. This builds a better community feel and removes barriers of meeting with the client for services. Enabling a more mobile workforce promotes a more flexible, technology-driven and familiar environment to the users. As long as a smartphone, tablet or laptop are available for use, the mobile workforce will continue to grow and outperform desktop usage.

#3 Development Disability Programs Will Move off Paper and to EHRs
Tom Liccardi, Product Manager

Changing from a paper-based world to a digital infrastructure can be an agency culture change and will require champions. Paper charts and paper tracking has been the medium of choice for documenting client information in the I/DD world. Searching paper records can be an impossible task and the writing is often illegible causing inaccuracy and confusion. The primary goal is to both serve the client and reduce the staff’s burden of collecting data. Switching to an EHR will reduce this burden and allow for the ability to search, understand, and trend those data elements important to you and your business.

#4 Client Engagement Will be Key to Fighting the Opioid Crisis
Tom Liccardi, Product Manager

The opioid crisis is a widespread epidemic impacting all forms of human classifications. The early stages of a client’s recovery are critical. Because there is a high demand for services, clients often have to wait to be admitted into treatment.  During this waiting period, it’s not uncommon for a client to disengage in the path of treatment.  Another contributor to early client disengagement in treatment is the lack of connection and staff being unavailable.  It has been found that clients who participate in some form of engagement tool, such as a patient portal, will have high levels of treatment satisfaction.  By engaging with clients outside of the traditional treatment model and teaching critical engagement strategies, agencies will develop better communication and trust with clients. Clients who are more engaged with their treatment tend to manage their condition better.  Lastly, agencies who improve client engagement through extra therapeutic factors have better treatment outcomes.

#5 Taking a Data-Driven Approach to Value-Based Care
Sheri Brown, Business Systems Analyst

Value-based healthcare strives to improve population health, increase patient satisfaction and reduce cost. Value-based programs, in turn, reward healthcare providers with incentive payments when they demonstrate the quality of the care they give. The question is, how can you demonstrate something as nebulous as ‘quality’?  The best way to demonstrate this is with solid data. Good data shows you what is currently happening, exposes gaps, helps you predict what is likely to happen in the future based on that information, and then take action.  As time passes and you continue gathering data on those actions you take, you will see the direct impact (positive or negative) of those actions and can continuously recalibrate and improve quality of care.

Remarkable Health Welcomes Megan Floyd As Vice President Of Product Marketing

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January 19th 2018 – Remarkable Health is proud to announce that Megan Floyd has joined the company as Vice President, Product Marketing. In this role, Megan will be responsible for the company’s go-to-market strategy, sales enablement, demand generation, and marketing communications.

“With more than 12 years of product marketing experience, Megan has a proven track record of driving business results through innovative, multi-channel marketing campaigns and building high-performance teams across a variety of industries,” said Peter Flick, President and CEO, Remarkable Health. “Her relentless focus on creating alignment between product, growth and marketing teams will be a key enabler in our ability to help customers successfully adopt our solutions and enable their end users to focus on creating remarkable outcomes for their clients.”

“Remarkable Health is committed to driving innovation in the Behavioral Health and Human Services market,” said Megan. “Along with our Product and Growth teams, we’re excited to partner with our customers to build solutions that go beyond the core EHR functionality that exists today in order to remove the obstacles to quality care and outcomes.”

Prior to Remarkable Health, Megan was the Director of Product Marketing for Faithlife, a technology company that equipped churches with mobile apps and digital tools to study and share the Bible. Before Faithlife, Megan was the Director of Product Marketing for Blancco, an international data security company that specializes in data erasure and computer reuse for corporations, governments and computer remarketing companies; and TEGNA, a publicly traded broadcast, digital media and marketing services company.

“On behalf of the executive team, our employees, our customers and our partner community, I want to welcome Megan to Remarkable Health,” said Peter. “I feel confident Megan will provide the strategic guidance and the tools needed to support our growth goals while also being a driver of product and business strategy for the organization.”

For additional information, visit www.remarkablehealth.com

About Remarkable Health

Remarkable Health is a 25-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our Outcomes Management platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

Remarkable Health Adds Felicia Conner As Director Of Customer Success

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November 5th 2018Remarkable Health is proud to announce that Felicia Conner has joined the company as Director of Customer Success. With her team, Felicia will work to ensure every customer receives an exceptional customer experience from implementation to support.  Felicia stated, “I am very excited to be working at Remarkable Health as the Director of CS. I am incredibly passionate about the customer’s experience and about our company’s values and mission.  Remarkable Health is doing a lot of wonderful things for the Behavioral Health space and I am excited to be a part of it. I have a team that shares the same passion for and dedication to the customer. There are only great things to come!”

Peter Flick, President & Chief Executive Officer of Remarkable Health, said, “I’m truly excited to add Felicia to our leadership team. Her genuine compassion for the customer and desire to create the best possible customer experience are evident and she will be a valuable asset to Remarkable Health.”

Prior to Remarkable Health, Felicia was the Manager of Training for PatientPop, a practice growth solution that created SEO optimized websites for healthcare providers to help them attract more patients and manage their online reputation.  Before PatientPop, Felicia was the Manager of Training and Quality Assurance at Kareo, a cloud-based practice management and EHR software company, where she was in charge of all internal training initiatives company-wide and built out a team of quality analysts to ensure all customer facing roles were delivering the best service possible.

For additional information, visit www.remarkablehealth.com

About Remarkable Health

Remarkable Health is a 25-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

Remarkable Health Welcomes Alan Ortego As Chief Technology Officer

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May 21st, 2018 – Scottsdale, AZ – Remarkable Health is proud to announce that Alan Ortego has joined the company as Chief Technology Officer. Alan will oversee the product and engineering teams at Remarkable Health, as well as lead the company’s product roadmap and technical operations. Alan is an experienced technology executive with over 15 years of leadership experience architecting and developing innovative software products, making him a strong addition to the company.

Along with his team, Alan will work to architect and develop solutions that serve the needs of behavioral health providers and their clients. Alan stated, “Remarkable Health is working to transform behavioral health and I am tremendously excited to join this strong, innovative and forward-thinking team.  I look forward to using my healthcare technology experience to focus on the specific issues of our providers, and to enhance, grow and create products that will allow our providers to focus on what matters – their clients.”

“Without a doubt Alan is a talented CTO with experience relevant to our industry.” said Peter Flick, President & Chief Executive Officer. “He has the unique ability as a technology leader to deliver awesome products, lead a team, and create a culture of growth. We’re extremely excited about the impact he will have on furthering our mission to create products that deliver Wow! moments for behavioral health providers and their clients.”

Prior to Remarkable Health, Alan was Chief Technology Officer at eMDs, an industry leading EHR and practice management solution for physicians where he led high-performance teams of architects, engineers, and developers to deliver new SaaS products. Alan also previously served as Sr. Director of Engineering and Chief Architect at eMDs. Prior to eMDs he was Lead Application Developer at VueCentric where he led development on the company’s core product, MortgageDashboard. Earlier in his career Alan led the Applications Development Team at Innovative Way, was a Solutions Analyst at Experian Scorex, and was an Application Developer at Applied Materials.

For additional information, visit https://www.remarkablehealth.com/

About Remarkable Health

Remarkable Health is a 25-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

Remarkable Health Names Drew Schulz As Director Of Corporate Development

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4/18/2018 – Scottsdale, AZ – Remarkable Health is proud to announce that Drew Schulz has joined the company as Director of Corporate Development and will lead strategic projects, partnerships, and M&A at Remarkable Health.

Peter Flick, President & Chief Executive Officer, said, “Drew has deep domain experience in uncovering latent value, especially around technology that touches people, making him a strong addition to the company.”

Along with Peter, Drew will lead strategic initiatives to drive outsize value growth at Remarkable Health. Drew stated, “I’m honored and excited to be part of this Remarkable team who have consistently created extraordinary outcomes for customers.”

Prior to Remarkable Health, Drew was Director of Corporate Development at Madison Reed where he led the $25 million Series C fundraise and other strategic initiatives. Drew also spent time at GE Ventures focused on early stage and growth funds’ strategy, was part of the Technology Investment Banking Group at Morgan Stanley, and is an angel investor and advisor to several early stage companies. He started his career as a management consultant at ZS Associates and earned his MBA at The Wharton School at the University of Pennsylvania.

For additional information, visit https://www.remarkablehealth.com/.

About Remarkable Health

Remarkable Health is a 25-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

Remarkable Health Names Amber Bollinger As Vice President Of People Operations

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April 6th, 2018 – Scottsdale, AZ – Remarkable Health is proud to announce that Amber Bollinger has joined the company as Vice President of People Operations. Amber will work to grow Remarkable Health’s amazing culture, create high performing teams, and further establish the company as one of the top places to work in Arizona. With over 20 years of experience leading HR, Recruiting, and Talent Management Amber is an exciting addition the Remarkable Health family.

In her new role, Amber will work across the organization to own the entire people experience, including talent acquisition, onboarding, HR, training, performance development, team culture and the office experience. In regards to joining the team, Amber said, “I’m truly excited to be a part of an organization whose values and purpose are connected to the people; those that work at Remarkable Health and our customers. The people experience is the most influential and memorable in any work environment, and with the leadership here at Remarkable, I look forward to being able to create some truly remarkable people experiences.”

Peter Flick, President & Chief Executive Officer of Remarkable Health, said, “People and culture are the most important ingredients of what makes Remarkable Health a special place. Adding Amber to the team and leveraging her amazing skillset as a People Leader will enable us to continually attract excellent talent and drive continual performing development for how we execute. Her impact will position us well to augment the culture and high-performing teams that we’ve built to date in order to deliver the best products, services, and support in our category.”

Prior to Remarkable Health, Amber was Director of Talent & Development at Ace Asphalt of the Southwest, a full service asphalt paving company recognized on the Inc. 5000 list as one of the fastest growing companies in America. At Ace Asphalt, Amber Lead the HR team and dedicated her time to developing and recruiting top talent. Amber also served as the Head of Organizational Development & Talent Acquisition for Centuri Construction Group where she worked with the executive team to strategize and execute talent acquisition and management programs across the organization. Earlier in her career Amber was a Training and Development Manager at Saputo Cheese, USA and National Manager of Training and Development at IPC International.

For additional information, visit https://www.remarkablehealth.com/.

About Remarkable Health

Remarkable Health is a 25-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

Remarkable Health Hosts Ribbon Cutting Ceremony For New Corporate Headquarters

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Behavioral Health EHR company continues to grow and expand its commitment to the Scottsdale business community.

Scottsdale, Arizona February 1st, 2018

Remarkable Health showcased its commitment to the booming Phoenix tech industry by hosting a ribbon cutting ceremony to celebrate the move to its new corporate headquarters located in the newly renovated Quad office complex located at 6200 E Thomas Road in Scottsdale, Arizona. The event on January 23rd, 2018 at 11:30am (MST) was attended by Remarkable Health employees; Jim Lane, mayor of Scottsdale; Scottsdale Chamber of Commerce members; local Arizona customers; and business family and friends.

Remarkable Health is a 25-year pioneer offering practice management software through an integrated Electronic Health Record platform consisting of Clinical, Billing, Scheduling, Reporting, and Medication Management modules specifically for community based mental health providers.

Remarkable Health was previously located in Chandler, Arizona from 2014 to 2017, and prior to that in Gilbert, AZ, where it was formally known as ClaimTrak Systems, Inc. In 2015, Peter Flick, now President and CEO of Remarkable Health, acquired ClaimTrak. At that time, the company had around 70 clients and just under 30 employees. In December of 2016 the company underwent a significant rebranding initiative and changed their name to Remarkable Health in in an effort to better reflect their culture, philosophy, and mission to eliminate obstacles that prevent people from doing what they’re meant to do.

Today, Remarkable Health has increased its office space to support its continued growth. With a client base of more than 140 organizations across the U.S., the company now employs over 50 people. Remarkable Health selected The Quad as one of most sought after office spaces in the Old Town Scottsdale area who had recently committed to over $22 million in renovations. Now one of eighteen tenants, they join a vast group of both new and seasoned Arizona businesses looking to make an impact both locally and nation-wide.

“Our goal is to make it ten times easier for behavioral health providers to create wow moments and we are putting our money where our mouth is,” said Peter Flick, CEO of Remarkable Health. “We are investing in our people and our customers. This office is one piece of many that will allow us to have a home and position us for the next decade as we work to create the best culture and environment, and do meaningful things. I am humbled and grateful for the opportunity that we have as a company to really build a cause driven brand and grow within this community.”

“I want to not only congratulate, but recognize Remarkable Health for bringing their business to Scottsdale,” said Jim Lane, mayor of Scottsdale. “To bring a good solid business in something that is entirely within the realm of what Scottsdale aims to be, a healthy community on all levels. With the current issues we face right now, whether its state wide or national, like the opioid crisis, what Remarkable Health is able to provide with software and data analysis are the things that are going to be critically important.”

This past year Remarkable Health was recognized as one of the 2017’s 100 Best Companies in Arizona – Best of the Future by Best Companies AZ, as well as selected as one of the Top 10 within that group for Work-Life Balance.

For more information please contact Ashley Dooley at 602-892-0159 or adooley@remarkablehealth.com

About Remarkable Health, LLC

Remarkable Health is the leading Provider Success Software Company focused on the behavioral health and human services industries. We passionately focus on providing behavioral health, substance abuse and human service organizations the tools they need to provide remarkable client experiences. We offer a purpose-built, integrated platform consisting of Electronic Health Record (EHR)—Clinical, Billing, Scheduling, Reporting, and Medication Management —for inpatient, outpatient, and residential facilities.  For more information call 602.888.9606 or visit https://www.remarkablehealth.com

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Company Contact:

Ashley Dooley

Director of Marketing

Remarkable Health

adooley@remarkablehealth.com

602-892-0159

Technology’s Role In The Opioid Crisis

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The electronic prescribing of controlled substances (EPCS) has been a topic of discussion surrounding the ways we can take preventive measures and utilize technology.  The use of EPCS can make a difference by streamlining clinical workflows and providing critical security measures that are designed to help prescribers prevent prescription drug abuse. Using this as a management tool would also help with drug-drug interactions, inappropriate dosing, and dosage reminders, which could help reduce errors as well as enhance the safety of patients.

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Golden Gate Bridge Survivor Kevin Hines: “Suicide the Ripple Effect”

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Remarkable Health recently partnered with Kevin Hines to help produce “Suicide the Ripple Effect”, a feature length documentary film, currently in production. The film focuses on the devastating effects of suicide and the tremendous positive ripple effects of advocacy, inspiration and action that are helping millions of people find the hope needed to stay alive.

The film takes you on a journey with Kevin, who at age 19, attempted to take his life by jumping from the Golden Gate Bridge. Kevin is now one of the Golden Gate Bridge survivors. Today, Kevin still battles many extreme symptoms of bipolar disorder, but that hasn’t stopped him from becoming a world-renowned mental health advocate, motivational speaker and author who has helped thousands of people choose life. We are excited to help Kevin spread a message of hope, recovery, and wellness as he visits some of the people who have been impacted by his suicide attempt.

Please join us in this mission to help insure this film and its inspirational message of hope reaches its full potential and is seen around the globe by those who need hope the most. You can help by sharing this post with your social networks.

Check out the trailer here