Choosing a Behavioral Health EMR Provider? Use These Best Practices

By July 20, 2017
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If you are replacing an existing system, consolidating multiple disparate systems or purchasing an EHR for the first time, investing in a behavioral health EMR solution is one of the most important decisions your agency will make. Before you decide, make sure to properly vet the behavioral health EMR provider by following these best practices.

  1. Uncover additional fees.

Determine whether you must pay separately for features like ePrescribing, billing and coding libraries, automated appointment reminders, and other functionality included in the EMR. As you evaluate vendors, ask about what is included in the initial price of their software and what is an additional fee.

  1. Check backgrounds.

Inquire about the background of the product’s creator and the expertise of current staff. If a general tech person created the EMR, you might get a system that requires you to conform your practice to inapplicable rules and best practices of using their EMR. If the CEO or the product creator has a background in behavioral health, you will get a system that more closely mirrors how an actual practice successfully operates.

  1. Call references.

Contact EMR providers’ references similar to your agency and ask them specific questions about how features and functionality work and what did not work as they expected. You want to learn how much support they needed and how quickly the behavioral health EMR provider resolved their problems.

  1. Look for legal issues.

You can find EMR vendors with pending legal issues from behavioral health agencies online in public records. Make sure you dig around to find any information, old or new, that can give you a better picture of your EMR vendor.

  1. Get personal.

You want to find an EMR provider who is passionate about the behavioral health industry. Does the vendor simply want to sell you software, or do they care about providing your organization a great solution? Their passion, or lack of, speaks volumes about the caliber of the partner who will work closely with your agency for years to come.


Ask other useful questions such as how many people they have on staff and what their credentials are. Finding out about the background of the EMR provider you are partnering with will provide insight into how they run their operation. Also, you do not want an EMR provider who only has a few staff to support your behavioral health organization when something goes wrong. You want them to have a full and experienced staff ready to help.

The Remarkable Health difference

Remarkable Health (formerly known as ClaimTrak) is the leading Provider Success Software Company focused on the behavioral health and human services industries. For more than 25 years we have passionately focused on providing behavioral health, substance abuse, and human service organizations the tools they need to provide remarkable client experiences. We offer a purpose-built, integrated platform consisting of Electronic Health Record (EHR)—Clinical, Billing, Scheduling, Reporting, and Medication Management —for inpatient, outpatient, and residential facilities.

Request a demo of our flagship platform, CT|One, to experience the difference a fully integrated behavioral health EMR solution can make in your organization.